Susana Torres
Balch Springs,TX
Summary
Highly experienced in property management with solid history of success. Enthusiastic mentor and coordinator with track record of improving projects and performing teams. Talent for cultivating and supporting tenant relationships leading with high occupancy rates, and renewal of long-term residency. Fluent in English and Spanish.
Overview
18
18
years of professional experience
Work History
Property Manager
MPG Residential
05.2024 - Current
- Managed daily operations of residential and commercial properties, ensuring high tenant satisfaction and retention.
- Oversaw property maintenance and repairs, coordinating with vendors to ensure timely service delivery.
- Developed and implemented budget plans, monitoring expenses to align with financial goals.
- Established positive relationships with tenants, addressing concerns promptly to maintain community standards.
- Conducted regular property inspections, identifying areas for improvement and driving corrective actions.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
CONCIERGE REPRESENTATIVE I
Sterling Staffing
12.2023 - 05.2024
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Monitored the front desk area for potential safety concerns or customer service issues.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Made reservations for spa treatments, restaurants and golf tee times.
- Remained up-to-date on changes in policies or procedures related to guest services.
- Organized tours of nearby attractions based on individual guest preferences.
- Entered work orders for housekeeping, pest control and maintenance issues.
COMMUNITY MANAGER
Premier Leaders
05.2023 - 12.2023
- Perform all day to day functions of running an apartment community.
- Schedule staff, process invoices, inspect apartment homes, schedule meetings, file evictions, create vendor packets, interview candidates for any opening positions.
- File incident reports, assist in employee training, order supplies for office as well as products for maintenance.
- Assist in helping other communities.
- Performed regular maintenance of all social media accounts.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Received, checked and processed applications for new leases.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Increased occupancy through dynamic marketing initiatives.
COMMUNITY MANAGER
Legend Asset Management
08.2022 - 05.2023
- Assisted in new management take over, implement transition of new software for new management company.
PROPERTY MANAGER
Wehner Multifamily, LLC
07.2021 - 08.2022
- Contract & Lease Negotiations, Ordering Products, Payroll, held bottom-line responsibility for end to end property.
- Including tenant relations, facility maintenance, and oversight of contracted service.
- Maintained proactive focus on sustaining full occupancy levels.
- Interfaced internally and externally with legal and finance departments as well as third-party vendors.
- Managing relationships with external partners who contribute resources or services to the community.
- Prepared detailed budgets and financial reports for properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Working closely with internal teams to ensure effective communication between departments.
PROPERTY MANAGER
OCI Capital
12.2020 - 07.2021
- Responsibility is to the daily operations of 108 unit including collections, Leasing, day to day operation.
- Setting up vendors, overseeing employees, sustaining occupancy, maintaining low delinquency.
- Maintaining the curb appeal of the community.
- Researched local laws and regulations related to property management activities.
- Assisted in creating budgets for each property based on projected income and expenses.
PROPERTY MANAGER
Gardens of Josey Lane
11.2007 - 12.2020
- Contract & Lease Negotiations, Ordering Products, Payroll, held bottom-line responsibility for end to end property.
- Including tenant relations, facility maintenance, and oversight of contracted service.
- Maintained proactive focus on sustaining full occupancy levels.
- Interfaced internally and externally with legal and finance departments as well as third-party vendors.
- Exercised direct supervision over property staff.
- Compiled and conveyed operational and financial data to regional manager.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Skills
- Property Management
- Database Management
- Vendor Management
- Tenant Relations
- Staff Management
- Maintenance Scheduling
- Contract Negotiation
- Business Administration
- Tenant and Eviction Laws
- Skilled Multi-Tasker
- Administrative Support
- Property management
- Payment collection
- Rent collection
- Lease renewals
- Tenant relations
Timeline
Property Manager
MPG Residential
05.2024 - Current
CONCIERGE REPRESENTATIVE I
Sterling Staffing
12.2023 - 05.2024
COMMUNITY MANAGER
Premier Leaders
05.2023 - 12.2023
COMMUNITY MANAGER
Legend Asset Management
08.2022 - 05.2023
PROPERTY MANAGER
Wehner Multifamily, LLC
07.2021 - 08.2022
PROPERTY MANAGER
OCI Capital
12.2020 - 07.2021
PROPERTY MANAGER
Gardens of Josey Lane
11.2007 - 12.2020