Susana Valdes
The Bronx,NY
Summary
Driven by a results-focused approach, I excelled at Learning & Educational Solutions INC, where I enhanced team efficiency and productivity through strategic planning and staff management. My adeptness in complex problem-solving and training significantly improved operational workflows and employee performance, showcasing my commitment to achieving and surpassing goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dropout Prevention Supervisor
Learning & Educational Solutions INC
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled client complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Drove to students homes and conducted door to door house visits.
- Located students who were MIA in the school system.
- Mandatory daily detailed reports were given per visit.
- Created routes via RouteXL for the staff in order to complete visits in a timely manner.
Transfer Specialist/Educational Specialist
Learning & Educational Solutions INC
06.2022 - Current
- Maintained accurate records of all transfers, adhering to strict confidentiality requirements.
- Exceeded performance goals by effectively prioritizing tasks according to urgency and importance.
- Developed strong relationships with clients, fostering trust and loyalty through diligent attention to detail.
- Provided detailed reports on transfer activity for management review and decision-making purposes.
- Assessed client needs attentively during initial consultations, recommending appropriate product offerings based on their unique circumstances.
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
- Acted as a mentor to youth members of ages 14-21.
- Made phone calls daily to re-engage overage and under-credited students in school, followed up with families and assisted with re-engagement process.
- Used a software to input data daily.
- Typed out reports daily.
- Assisted high schools with graduation and attendance rates.
Education
Human Services
Monroe College
The Bronx, NY06.2026
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Schedule development
- Google Drive/Data Entry experience
- Microsoft Word expertise
- Typing skills of 80 WPM
Certification
- Licensed Security Officer 2023
- Drivers License 2018
Languages
Spanish
Native or Bilingual
Timeline
Dropout Prevention Supervisor
Learning & Educational Solutions INC
06.2022 - Current
Transfer Specialist/Educational Specialist
Learning & Educational Solutions INC
06.2022 - Current
Human Services
Monroe College
Similar Profiles
Trent JohnsonTrent Johnson
Site Administrator at Southwest West Central Cooperative Educational Learning CenterSite Administrator at Southwest West Central Cooperative Educational Learning Center
Peyton Reese MaekadoPeyton Reese Maekado
Academic Tutor at Honda Educational Learning PartnersAcademic Tutor at Honda Educational Learning Partners
LYDIA ROBERTSLYDIA ROBERTS
Director, MTSS & PBIS at Department of Foundational Learning & Educational SystemsDirector, MTSS & PBIS at Department of Foundational Learning & Educational Systems
Jailene MejiaJailene Mejia
Cashier at N/ACashier at N/A
Aljada RyanAljada Ryan
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services