Susana Valdes
The Bronx,NY
Summary
Driven by a results-focused approach, I excelled at Learning & Educational Solutions INC, where I enhanced team efficiency and productivity through strategic planning and staff management. My adeptness in complex problem-solving and training significantly improved operational workflows and employee performance, showcasing my commitment to achieving and surpassing goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dropout Prevention Supervisor
Learning & Educational Solutions INC
06.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled client complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Drove to students homes and conducted door to door house visits.
- Located students who were MIA in the school system.
- Mandatory daily detailed reports were given per visit.
- Created routes via RouteXL for the staff in order to complete visits in a timely manner.
Transfer Specialist/Educational Specialist
Learning & Educational Solutions INC
06.2022 - Current
- Maintained accurate records of all transfers, adhering to strict confidentiality requirements.
- Exceeded performance goals by effectively prioritizing tasks according to urgency and importance.
- Developed strong relationships with clients, fostering trust and loyalty through diligent attention to detail.
- Provided detailed reports on transfer activity for management review and decision-making purposes.
- Assessed client needs attentively during initial consultations, recommending appropriate product offerings based on their unique circumstances.
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
- Acted as a mentor to youth members of ages 14-21.
- Made phone calls daily to re-engage overage and under-credited students in school, followed up with families and assisted with re-engagement process.
- Used a software to input data daily.
- Typed out reports daily.
- Assisted high schools with graduation and attendance rates.
Education
Human Services
Monroe College
The Bronx, NY06.2026
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Schedule development
- Google Drive/Data Entry experience
- Microsoft Word expertise
- Typing skills of 80 WPM
Certification
- Licensed Security Officer 2023
- Drivers License 2018
Languages
Spanish
Native or Bilingual
Timeline
Dropout Prevention Supervisor
Learning & Educational Solutions INC
06.2022 - Current
Transfer Specialist/Educational Specialist
Learning & Educational Solutions INC
06.2022 - Current
Human Services
Monroe College
- Licensed Security Officer 2023
- Drivers License 2018
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