Susana Villagomez
Dallas
Summary
Professional account manager with experience in managing executive schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and trusted for efficiency. Skills include calendar management, travel arrangements, sales, and account management. Known for organizational skills and proactive problem-solving.
Overview
23
23
years of professional experience
Work History
Personal Assistant
SVR Construction
06.2024 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
Account Manager
H+K International
01.2025 - 05.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
Pre Lit Parallegal
Angel Reyes & Associates
10.2024 - 12.2024
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
Account Manager/ Lead Sales
ANNIASANCE CORP.
05.2013 - 09.2024
- Provided top-notch customer service to customers and potential customers
- Tracked and responded to all customer inquiries and provided effective problem resolution via phone, email or online chat system.
- Prospected through referrals and other creative approaches.
- Gained superior product knowledge to effectively help customers.
- Special projects and other duties as assigned.
- Assisted in packing and shipping merchandise
- Updated and maintained E-bay/Amazon seller accounts.
- Updated and maintained social media sites as needed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Process orders aiding the purchasing and warehouse teams by scheduling and tracking in / outbound freight
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Kept detailed records of daily activities through online customer database.
Account Manager
LLOYD WARD & ASSOCIATES
06.2012 - 02.2013
- Negotiated best settlement arrangement possible and perform related internal processes.
- Researched and resolved complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
- Utilize advanced skip tracing or collection techniques and other available resources for accounts where there has been difficulty establishing phone contact.
- Handled escalated calls and assist team members with resolution of difficult accounts when necessary.
- Provided feedback to management on team member performance.
- Self-motivated with a demonstrated ability to utilize a variety of resources to research and resolve delinquent accounts.
- Demonstrated excellent judgment skills when responding to inbound/outbound calls.
- Willingness and ability to effectively/efficiently perform in a team productivity-measured environment.
- Ability to listen and communicate effectively with others both verbally and in writing to influence outcomes.
- Ability to relate well with others and constructively.
Collections Accounts Manager
FLEXI COMPRAS
09.2011 - 04.2012
- Contacted charged off accounts to request payments to bring the account to current status in a prompt, courteous and professional manner.
- Managed 2,000+ accounts on a day to day basis.
- Made 300+ outbound calls to make payment arrangements, inquire about expired/overdue accounts, problem resolution.
- Followed up with assigned stores and customers with outstanding issues to resolve situations.
- Offered various payment options including pay by phone.
- Scheduled item pick up, managed multiple phone lines, faxed, emailed.
- Answered all item and rental agreement questions accordingly.
- Trained new employees on a one on one basis.
- Maintained a high level of professionalism at all times with all in/outbound calls and personnel.
- Mediate, respond to, and resolve highly sensitive customer/client issues, which could negatively impact customer/client.
- Responsible for daily, weekly, monthly interactions with clients including status updates, problem resolution, proactive communication and on-going relationships.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Assisted with the development of the call center's operations, quality and training processes.
Medical Office Assistant
VITRECTOMY SOLUTIONS
09.2010 - 07.2011
- Under direct supervision, greeted and directed patients and performed routine duties within the office.
- Screened telephone calls and visitors and directed to appropriate parties.
- Received and greeted incoming patients in person or via phone, ensured patient information is completed and registered patient information in the computer system.
- Completed payment and benefit verification on all patients in accordance with practice policies.
- Pulls charts and prepares paperwork accordingly.
- Conducted all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments.
- Escalates non-routine issues to the practice manager.
- Perform other duties as assigned by practice manager or physician.
- Via phone guided patients thru the re-packing process of all medical equipment rented to them.
- Tracked down sources of special products and services to meet customers' special needs.
- Recommended and helped customers select merchandise based on their needs.
- Referred patients to outside healthier professionals for additional medical treatment.
Customer Service / Lead Sales
BODAS Y QUINCEANERAS
02.2010 - 09.2010
- Pressed garments and hung them in garment bags for customers.
- Managed projects according to timeline and seasonal changes.
- Dressed in sample and completed garments for photographs and displays.
- Tracked current and emerging fashion and consumer trends.
- Recommended and executed product pricing strategies.
- Completed sales prices, total purchases and processed payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Facilitated monthly and quarterly physical inventory counts.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
Customer Service Representative
BIBBENTUCKERS DRY CLEANER
10.2006 - 02.2010
- Upscale front desk attendant with experience in dry cleaning industry.
- Maintained and enforced a safe and clean working environment at all times.
- Executed cash transactions quickly and accurately.
- Supervised production schedules, production quality and on time delivery.
- Diligently maintained safety and quality standards.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Trained, developed and counseled employees to develop a high performing team.
- Assisted with office support duties such as calling to update billing issues and account changes.
- Mastered the intricacies of the process flow within each department.
- Client confidentiality.
- Conveyor operation and maintenance.
- Item assembly and preparation.
- Marketing from all in-store possibilities.
- Interviewed, hired and trained new team members.
- Fulfilled special order requests, including special occasion repairs and alterations.
Cashier
JERRY'S SUPERMARKET
05.2002 - 10.2005
- Executed cash transactions quickly and accurately.
- Greeted all customers.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Conducted price checks for cashiers and service clerks.
- Built attractive holiday and seasonal displays for merchandising program.
- Checked out customers and bagged items quickly.
- Praised by management for being a fast and efficient worker, requiring little supervision.
Education
High School Diploma -
Sunset High School
Dallas, TX05-2005
Skills
- Superior communication skills
- Cheerful and energetic
- Effective team player
- Superior organization skills
- Dependable and reliable
- Order processing
- Multi-line phone proficiency
- Cash handling accuracy
- Fluent in Spanish
- MS Office proficient
- Netsuite software proficient
- Telecommunication skills
- Management software (CRM)
- Social media knowledge
- Database management
- Mail management
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
H+K International
01.2025 - 05.2025
Pre Lit Parallegal
Angel Reyes & Associates
10.2024 - 12.2024
Personal Assistant
SVR Construction
06.2024 - Current
Account Manager/ Lead Sales
ANNIASANCE CORP.
05.2013 - 09.2024
Account Manager
LLOYD WARD & ASSOCIATES
06.2012 - 02.2013
Collections Accounts Manager
FLEXI COMPRAS
09.2011 - 04.2012
Medical Office Assistant
VITRECTOMY SOLUTIONS
09.2010 - 07.2011
Customer Service / Lead Sales
BODAS Y QUINCEANERAS
02.2010 - 09.2010
Customer Service Representative
BIBBENTUCKERS DRY CLEANER
10.2006 - 02.2010
Cashier
JERRY'S SUPERMARKET
05.2002 - 10.2005
High School Diploma -
Sunset High School
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