Susana Whitehead
Friendswood,TX
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Registrar
Houston Independent School District
01.2020 - 01.2021
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Updated computer system with latest information to keep records current and accurate.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Scheduled and maintained centralized appointment calendars for students, faculty and staff.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Coordinated orientations, registration sessions and social events for new students.
- Prepared balanced course schedules, student rosters and class lists.
- Secured confidential information from unauthorized access.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Provided comprehensive administrative support, including data entry, records management, and office organization.
- Ensured efficient communication within team and with external partners.
- Proficiently managed administrative tasks using various software, including PowerSchool SIS, Texas Records Exchange (TREX), and TSDS.
Teacher Assistant
Houston Independent School District
01.2019 - 01.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Researched and presented new learning tools and methods for classroom application.
- Provided additional mentoring based on student evaluations.
- Distributed tests, assignments and handouts per teacher specifications.
- Monitored students during quizzes and tests.
Receptionist
Americas Best Contacts and Eyeglasses
08.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Program Coordinator
University Of Houston
01.2010 - 01.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Reconciled account files and produced monthly reports.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Evaluated employee records and productivity and submitted evaluation reports.
Ophthalmic Scribe
Houston Eye Associates
01.2006 - 01.2009
- Assisted Ophthalmologist with minor procedures: YAG capsulotomy, LPI, chalazion removals.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Communicated with healthcare providers to clarify information and resolve issues.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
Education
Bachelor of Arts -
University of Houston - Clear Lake
Houston, TX2023
Associate of Arts -
College of The Mainland
Texas City, TX12.2019
Diploma - Medical Insurance Billing And Coding
National Institute of Technology
Houston, TX06.2005
High School Diploma -
Ball High School
Galveston, TX05.2004
Skills
- Administrative Support
- Data Entry
- Records Management
- Office Organization
- Communication
- Microsoft Outlook
- PowerSchool SIS
- Texas Records Exchange (TREX)
- TSDS
- Insurance Verification
- Electronic Medical Record (EMR) Systems
- Clerical Tasks
Certification
Certified Ophthalmic Assistant (COA) 2016
Ophthalmic Scribe Certification (OSC) 2016
Phi Theta Kappa 2019
Languages
Spanish
Native or Bilingual
Timeline
Student Registrar
Houston Independent School District
01.2020 - 01.2021
Teacher Assistant
Houston Independent School District
01.2019 - 01.2020
Receptionist
Americas Best Contacts and Eyeglasses
08.2018 - 05.2019
Program Coordinator
University Of Houston
01.2010 - 01.2018
Ophthalmic Scribe
Houston Eye Associates
01.2006 - 01.2009
Bachelor of Arts -
University of Houston - Clear Lake
Associate of Arts -
College of The Mainland
Diploma - Medical Insurance Billing And Coding
National Institute of Technology
High School Diploma -
Ball High School