Susana Zuniga
Balch Springs,TX
Summary
A detailed-oriented employee with diverse experience in the logistics industry. With an extended background in production planning and customer service. Ambitious and responsible, sets practical goals and implements effective strategies to achieve long-term objectives. A leader and a team player dedicated to the success of a company. Always looking forward to new experiences and keeping work environment functioning at its best.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Clerk
Southern Tire Mart - VSSI Staffing
07.2023 - 01.2024
- Requested Po's from from customer in order to process invoices
- Organized and filed paperwork
- Proficient in MaddenCo
- Entered invoice information into Autointergrate, ARI, & Coupa to process customer invoices
- Billed tire and mechanical service for light, medium and heavy trucks
- Organized pending open work order information for weekly inventory preparation.
Customer Service Representative
Whitestar
10.2022 - 03.2023
- Offered advice and assistance to customers paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickups
- Track orders in inventory management system
- Received and fullled customer orders in a timely manner
- Generated all related paperwork and necessary information required for customer orders
- Processed product receivers labeled product accordingly
Administrative Assistant
NOVAMEX
05.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record ling system to improve document organization and management
- Sorted and distributed oce mail and recorded incoming shipments for corporate records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address concerns
- Inventory Control
Inside Sales Representative Us
FRITZ
11.2020 - 07.2021
- Resolve customer complaints via phone, email or mail
- Provide pricing and delivery information
- Set up new customer accounts process orders, forms, applications and requests
- Prepare and ship samples sent to us through online portal or call ins
- Communicating with customers, making and receiving calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions and sending additional information per email
- Keeping up with product and service information and updates
- Creating and maintaining database of current and potential customers
- Various administrative duties such as ling, sorting and distributing les
Customer Service Representative Us
DB SCHENKER
05.2016 - 07.2020
- Assisted customers with requests and requirements pertaining inbound and outbound shipments
- Interacted with management and warehouse personnel to establish service criteria and meet customers' requirement
- Communicated with customer, coworkers and other departments to facilitate movement of freight and associated paperwork that required special handling
- Pick tickets, BOLs and international paperwork
- Accurately inputted into and retrieved information from system
- Recorded damaged shipments and reported any discrepancies
- Generated monthly and weekly reports using excel for customer and Distribution center
- Ordered supplies for oce and warehouse using companies purchase system and reported purchases to management
- Booked inbound and outbound shipments per carrier and supplier's request
- Generated paperwork to receive merchandise from supplier into system and for outbound shipments that included
Education
High school diploma -
C.E.U.N
Skills
- Logistics
- 10 key
- Billing
- retail link
- Customer Support
- Bilingual
- Great at multitasking in a fast driven enviroment
Certification
Driver's License
Languages
Spanish
English
Timeline
Billing Clerk
Southern Tire Mart - VSSI Staffing
07.2023 - 01.2024
Customer Service Representative
Whitestar
10.2022 - 03.2023
Administrative Assistant
NOVAMEX
05.2022 - 08.2022
Inside Sales Representative Us
FRITZ
11.2020 - 07.2021
Customer Service Representative Us
DB SCHENKER
05.2016 - 07.2020
High school diploma -
C.E.U.N
Driver's License
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