Susana Zuno
Delhi
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Delhi Unified School District
Delhi
03.2024 - Current
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Demonstrated flexibility in adapting instructional plans based on unexpected changes or disruptions
- Cultivated strong relationships with students built on trust, empathy, and mutual respect
- Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
Instructional Aide
Delhi Unified School District
Delhi
11.2021 - 02.2024
- Provided one-on-one support to students with special needs, adapting instructional materials and strategies to meet individual learning styles
- Collaborated with classroom teachers to create a positive and inclusive learning environment for all students
- Implemented behavior management techniques to promote a productive and respectful classroom atmosphere
- Supported students during assessments, providing guidance and accommodations as needed
- Facilitated small group activities that targeted specific skill areas or addressed individual student needs
- Promoted independent learning by encouraging student participation in class discussions and problem-solving exercises
- Collaborated with other instructional aides to share best practices and develop effective teaching strategies
- Provided support during field trips or extracurricular activities, ensuring safety protocols were followed at all times
Licensed Insurance Representative
Primerica Financial Services
Modesto
12.2016 - 12.2021
- Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
- Prospected and generated leads through various channels such as referrals, networking events, and cold calling
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Collaborated with underwriters to negotiate favorable terms for clients' insurance policies while ensuring compliance with company guidelines
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Managed policy renewals by proactively contacting clients ahead of expiration dates and offering updated coverage options
- Participated in ongoing training programs to stay up-to-date on industry trends, product knowledge, and regulatory changes affecting the insurance market
- Collaborated with claims adjusters during the claims process to ensure timely resolution for policyholders while adhering to company procedures
Instructional Assistant
Sierra Vista Child & Family Services
Turlock
02.2020 - 07.2021
- Provided one-on-one support to students with special needs, assisting them in completing assignments and understanding lesson materials
- Collaborated with classroom teachers to modify curriculum and instructional materials to accommodate the diverse learning styles and abilities of students
- Supported students during transitions between activities or classrooms, ensuring their safety and wellbeing at all times
- Monitored student progress through data collection and observation, providing feedback to teachers on areas of improvement or additional support needed
- Assisted in preparing instructional materials tailored to individual student needs, including visual aids, worksheets, or adapted textbooks
- Attended professional development workshops or training sessions to stay updated on best practices in special education instruction techniques
Behavior Technician
Autism Learning Partners
Turlock
08.2019 - 01.2020
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
- Supported clients in developing social skills through structured activities and interventions
- Maintained accurate documentation of client progress, session notes, and incident reports
- Implemented positive reinforcement strategies to motivate clients during therapy sessions
Community Service Worker-Intern
United Samaritans
Turlock
09.2016 - 11.2016
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Prepared ingredients for cooking according to recipes or instructions from supervisors
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- Prepared and served food and beverages to customers in a timely and efficient manner
Student Clerical Assistant
California State University Stanislaus
Turlock
08.2013 - 09.2016
- Managed incoming calls and emails professionally and promptly, directing inquiries to appropriate personnel or providing necessary information
- Maintained accurate and organized filing system for important documents, ensuring easy retrieval and efficient record-keeping
- Performed data entry tasks with high attention to detail while maintaining confidentiality of sensitive information
- Maintained confidentiality when handling sensitive information such as employee records or financial data
- Provided exceptional customer service to internal staff members by addressing inquiries and resolving issues in a timely manner
Education
Bachelor's of Arts degree - Sociology
California State University
Turlock, CA05.2017
Skills
- Customer service
- Critical thinking
- Time management
- Adaptability
- Data entry
- Written and verbal communication
- Relationship building
- Reliable and punctual
Certification
- Substitute Teaching Certification March 2026
Timeline
Substitute Teacher
Delhi Unified School District
03.2024 - Current
Instructional Aide
Delhi Unified School District
11.2021 - 02.2024
Instructional Assistant
Sierra Vista Child & Family Services
02.2020 - 07.2021
Behavior Technician
Autism Learning Partners
08.2019 - 01.2020
Licensed Insurance Representative
Primerica Financial Services
12.2016 - 12.2021
Community Service Worker-Intern
United Samaritans
09.2016 - 11.2016
Student Clerical Assistant
California State University Stanislaus
08.2013 - 09.2016
Bachelor's of Arts degree - Sociology
California State University
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