Susana Salazar
Summary
I´m an adaptable and compassionate professional with a unique blend of experience in education, customer service, and family management. Working as a teacher, retail associate, and full-time parent. It has helped me to develop strong communication, multitasking, problem-solving skills, and being nurturing, organized, and calm under pressure. Committed to provide children the attention, structure, and care they need to grow and thrive. Proven the ability to lead, support, and connect with people from all backgrounds. Always seeking to accomplish every role with dedication, patience, and people-centered service.
Overview
10
10
years of professional experience
Work History
Retail Worker
Kohl's
11.2024 - Current
- Consistently met and exceeded monthly KPIs, including sales targets, loyalty sign-ups, and customer satisfaction metrics.
- Trained and mentored new team members on store procedures, company policies, and customer service best practices.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Ensured compliance with health, safety, and loss prevention policies to maintain a secure and clean environment.
-
English as a Second Language Teacher
Colegio Bautista
10.2015 - 12.2015
- Designed and delivered comprehensive lesson plans aligned with curriculum standards for grammar, literature, writing, and speaking.
- Enhanced students' language proficiency by utilizing diverse teaching methods and materials.
- Implemented interactive teaching methods such as group discussions, debates, presentations, and multimedia resources to enhance engagement.
- Assessed student performance through quizzes, exams, and writing assignments.
- Fostered a classroom environment that promoted respect, collaboration, and academic integrity.
- Maintained accurate records of attendance, grades, and student progress; communicated with parents/guardians.
- Increased student confidence through regular feedback and personalized instruction.
Education
General Studies
Colegio Bautista
El SalvadorMaster of Science - International Economics
Universidad De El Salvador
El Salvador12-2016
Skills
- Customer service excellence
- Time Management and Multitasking
- Strong verbal and written communication
- Patience and empathy
- Conflict resolution
- Problem solving
- Leadership and teamwork
- Emotional Intelligence
- Adaptability
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
Timeline
Retail Worker
Kohl's
11.2024 - Current
English as a Second Language Teacher
Colegio Bautista
10.2015 - 12.2015
General Studies
Colegio Bautista
Master of Science - International Economics
Universidad De El Salvador
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