Susana E. Alamo
Roseville,CA
Summary
Healthcare program and project management professional with 20+ years of experience leading operational initiatives, cross-functional coordination, and strategic projects within integrated healthcare systems. Proven success supporting healthcare operations, stakeholder engagement, reporting, and program execution in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Project Manager
Scripps Health
San Diego, CA
01.2016 - 01.2025
- Led operational planning and execution of healthcare projects and program initiatives aligned with organizational objectives
- Coordinated cross-functional teams, vendors, and stakeholders to support timely project completion and operational goals
- Maintained project plans, dashboards, databases, and reporting systems supporting multiple concurrent initiatives
- Developed operational reports and strategic analyses to support leadership decision-making and program planning
- Managed competing priorities while ensuring compliance with organizational standards and timelines
Senior Marketing Specialist
Scripps Health
San Diego, CA
01.2011 - 01.2016
- Led coordination of healthcare outreach programs and operational initiatives
- Collaborated with departments and community organizations to support program objectives and stakeholder engagement
- Managed logistics, communications, documentation, scheduling, and reporting for multiple projects and events
- Supported compliance with organizational policies and operational procedures
Database Coordinator
Scripps Health
San Diego, CA
01.2009 - 01.2011
- Maintained physician and program databases supporting operational efficiency and reporting accuracy
- Partnered with IT and credentialing teams to streamline workflows and resolve technical issues
- Conducted audits, compiled reports, and coordinated data management activities across departments
Health Resource and Referral Coordinator
Scripps Health
San Diego, CA
01.2008 - 01.2009
- Supported referral operations and administrative coordination for patient service programs
- Tracked service utilization metrics and maintained detailed operational records
- Collaborated with clinical and operational teams to improve service delivery processes
Senior Account Manager
First Bank Mortgage
Diamond Bar, CA
01.2004 - 01.2007
- Managed high-volume client accounts and coordinated complex documentation workflows
- Facilitated communication among clients, departments, and stakeholders to support timely transactions
- Developed tailored mortgage solutions, enhancing client engagement and retention rates.
- Cultivated strong client relationships, ensuring alignment with financial goals and service satisfaction.
Education
Master of Business Administration (MBA) - Business Administration And Management
National University
La Jolla, CA01.2017
Bachelor of Science - Business Administration
National University
La Jolla, CA01.2014
Skills
- Program Management
- Healthcare Operations
- Cross-Functional Leadership
- Stakeholder Engagement
- Operational Reporting
- Process Improvement
- Vendor Coordination
- Project Tracking
- Compliance Coordination
- Project planning and development
- Workflow planning
- Bilingual Fluency (English / Spanish)
- Relationship building
Timeline
Project Manager
Scripps Health
01.2016 - 01.2025
Senior Marketing Specialist
Scripps Health
01.2011 - 01.2016
Database Coordinator
Scripps Health
01.2009 - 01.2011
Health Resource and Referral Coordinator
Scripps Health
01.2008 - 01.2009
Senior Account Manager
First Bank Mortgage
01.2004 - 01.2007
Master of Business Administration (MBA) - Business Administration And Management
National University
Bachelor of Science - Business Administration
National University
Recognition
Scripps Health Employee of the Year Nominee (2015), Graduate, Scripps Emerging Leaders Academy (2015), Treasurer, Health Care Communicators Association (2016–2018)
Technical Skills
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • MS Teams • MS SharePoint • Airtable • Database Management Systems • Reporting Dashboards • Project Tracking Tools