SUSANA M PENA

• Greeted guests in with friendliness and professionalism.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Updated and maintained confidential databases and records.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Created and managed office systems to efficiently deal with documentation.
• Promoted team productivity by keeping supplies organized and well-stocked.

Started in June 1998 as a Seasonal/Temp Receptionist and worked my self up to Administrative assistant.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.