Susanamry Pike
Kingman,AZ
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Health Unit Coordinator
Kingman Regional Medical Center
Kingman, AZ
09.2023 - Current
- Facilitate daily unit operations by performing receptionist activities and the clerical duties required to coordinate patient care.
- Represent KHI and the nursing unit by providing prompt, polished customer service and acting as a resource for patients, families, staff and physicians.
- Initiate discharge folders, patient portal information, and patient information code card upon admission (for all inpatient units).
- Assess unit environment, observant of opportunities where attention is needed by hospital or nursing staff. Survey patient rooms daily for the presence of suction and oxygen. Assess high risk readmission patients ensure nursing staff are aware of the steps necessary for compliance.
- Coordinate patients’ daily schedule (i.e. tests, exams, x-rays procedures, discharge appointments, transportation, and follow up appointments).
- Accountable to maintain and organize patient medical record, perform 24-hour “chart checks” and ensure orders and consults have not been missed or incorrectly entered.
- Use the electronic medical record for data entry and for the monitoring of accuracy and missing information.
- Monitor Service Provider Workspace hourly (at minimum) to ensure stat physician orders and unacknowledged orders are communicated to nursing staff.
- Ensure all “readmission risk” patients are acknowledged in the Service Provider Workspace and have their Post Hospital Care Clinic follow up appointment made as well as documented on their discharge instructions
- Receive and record only emergent verbal and telephone orders from the medical staff for diagnostic laboratory non-invasive radiology tests and nutrition services.
- Proficiently utilize office equipment including phone, computer, fax, Vocera, printers, copier, scanner, etc.
- Complete requisition forms for clerical, office, dietary and medical supplies to ensure adequate levels are maintained. Reconcile supply order with the delivery of supplies. Maintain cost-effective supply levels and processes supply requests.
Snack Bar Supervisor
Kingman Softball Assocation
Kingman, AZ
05.2014 - 11.2022
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Greeted customers and answered questions about menu items.
- Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Attended staff meetings to discuss new products or changes in policies and procedures.
- Processed payments on cash register and counted back bills and change to patrons.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Operated cash registers and handled customer transactions, including credit card payments.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Cooked items to order and watched times to avoid overcooking and deliver fresh food.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
- Assembled and served meals according to specific guest requirements.
- Trained new employees on job duties such as operating cash registers, preparing foods.
- Performed closing duties such as counting money, cleaning counters, and restocking shelves.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted in setting up promotional campaigns to attract more customers.
- Maintained safe food handling practices to prevent germ spread.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Trained new employees on proper operational procedures.
Receptionist/Library Assistant
Kingman Unified School District 20
Kingman, AZ
05.2019 - 12.2021
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments and updated accounts to reflect balance changes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Coordinated company events with venues and advised staff of pertinent details.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Created badges for temporary personnel who entered the building on a daily basis.
- Updated and recorded customer or client information to maintain accounts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments and meetings for management team.
- Performed data entry tasks into various computer systems accurately and promptly.
Title 1 Reading Paraprofessional
Kingman Unified School District 20
Kingman, AZ
12.2017 - 05.2019
- Graded assignments and tests and documented results into filing systems.
- Supplied one-on-one attention to each student during group activities.
- Instructed students on usage and care of equipment to prevent injuries.
- Utilized effective communication strategies when interacting with diverse populations.
- Ensured that all safety regulations were followed in the classroom environment.
- Utilized strong reading, active listening and writing skills in working with others.
- Designed differentiated instruction plans tailored to meet the needs of all learners.
- Managed computers in classrooms and laboratories and assisted students with computer use when required.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Monitored computer usage and assisted students with hardware and software issues.
- Organized and labeled student materials when setting up classrooms.
- Monitored student progress through assessments and other data collection methods.
- Prepared materials for various literacy activities such as book discussions and read-alouds.
- Provided one-on-one tutoring to struggling readers.
- Assisted teachers with lesson plans related to the development of reading fluency, accuracy, and rate.
Paraprofessional Educator
Kingman Unified School District 20
Kingman, AZ
11.2012 - 12.2017
- Conducted educational assessments and monitored student progress.
- Organized and labeled student materials when setting up classrooms.
- Collaborated with school staff, parents, and external agencies to ensure student success.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Facilitated small group instruction as needed by the teacher or school district.
- Assisted teachers with lesson plans and classroom activities.
- Planned and supervised games and other recreational activities for students.
- Organized student performance and enrichment activities to facilitate learning.
- Performed clerical duties such as filing papers or copying documents when necessary.
- Observed student performance and recorded academic and attendance.
- Provided classroom support throughout planned instruction and individual lessons.
- Taught daily life skills and behaviors to students to build practical knowledge.
Aquatic Aide Snack Bar
Centennial Park and rec.
Kingman, AZ
05.2011 - 08.2016
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Greeted customers and answered questions about menu items.
- Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Attended staff meetings to discuss new products or changes in policies and procedures.
- Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared items according to written or verbal orders, working on several different orders.
- Operated cash registers and handled customer transactions, including credit card payments.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Cooked items to order and watched times to avoid overcooking and deliver fresh food.
- Scrubbed and polished counters to remove debris and food.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted in ordering food supplies as needed from approved vendors.
Preschool Assistant Teacher
Annie's daycare
Kingman, AZ
02.2009 - 01.2010
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Supervised students outside classroom during recess, lunch and breaks.
- Established positive relationships with families by communicating regularly about their child's progress or any other concerns they may have had.
- Monitored student progress to ensure cooperation and growth.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Engaged with children on individual basis to build positive, trusting relationships.
- Observed children's performance, behavior, social development and physical health.
- Integrated technology into lesson plans.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Maintained safe, clean and constantly supervised play environment.
Preschool Assistant Teacher
Little Eagles Child Care
Kingman, AZ
01.2008 - 10.2008
- Supervised students outside classroom during recess, lunch and breaks.
- Established positive relationships with families by communicating regularly about their child's progress or any other concerns they may have had.
- Monitored student progress to ensure cooperation and growth.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Provided guidance to students on proper behavior and social interaction with others in classroom settings.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Supported lead teacher with daily classroom activities.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Observed children's performance, behavior, social development and physical health.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
- Attended staff meetings related to curriculum planning or program updates as required.
- Participated in workshops, trainings and conferences to improve educational skills.
- Maintained daily records of activities, behaviors, meals, and naps.
- Completed day-to-day duties accurately and efficiently.
Substitute Teacher, K-12
Kingman Unified School District 20
Kingman, AZ
08.2001 - 05.2004
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Created an environment conducive to learning while managing challenging behaviors.
- Adapted teaching methods to accommodate diverse learning styles.
- Met regularly with parents or guardians regarding student progress and concerns.
- Assisted with classroom management issues when needed.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Administered tests and assessments according to school guidelines.
- Implemented school policies and procedures in the classroom.
- Maintained classroom order and enforced school and class rules.
- Provided classroom instruction outlined in teacher's lesson plans.
- Promoted a safe and secure atmosphere within the classroom setting.
- Engaged students in discussions to promote interest and drive learning.
- Managed high school classrooms during teacher absences.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Answered student questions about course concepts.
- Supported special needs students by providing individual instruction as needed.
- Graded tests and assignments using head teacher's grading guidelines.
- Left notes for head teacher about notable students, events and problems.
- Developed creative learning strategies to engage all types of learners.
- Monitored student progress throughout the day.
- Took attendance and maintained attendance records during period as substitute.
- Encouraged positive behavior among students through effective communication techniques.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Work Study Office Assistant
Mohave Community College
Kingman, AZ
01.1999 - 12.2001
- Stocked materials in workroom for easy accessibility.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Spearheaded copying, filing and mailing projects to support administrative staff.
- Troubleshot office equipment, computer hardware and software issues.
- Organized filing systems, both electronic and hard copy versions, ensuring accuracy of information stored within each system.
- Greeted visitors and directed them to appropriate personnel or offices.
- Answered telephones, directed calls, and took messages.
- Identified needs of customers promptly and efficiently.
Stocker/Cashier
Kmartcorp
Kingman, AZ
05.1997 - 12.1998
- Monitored expiration dates of perishable items to ensure freshness.
- Faced products on shelves and displays to meet company policies.
- Ensured that all products were labeled properly before stocking the shelves.
- Stocked shelves with newly arrived products.
- Organized storage areas for efficient use of space.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Arts - Liberal Arts
Mohave Community College
Kingman, AZ01-2011
Kingman High School
Kingman, AZ05-1997
Skills
- Paperwork Processing
- Workflow Coordination
- Multidisciplinary Team Collaboration
- Patient Relations
References
References available upon request.
Timeline
Health Unit Coordinator
Kingman Regional Medical Center
09.2023 - Current
Receptionist/Library Assistant
Kingman Unified School District 20
05.2019 - 12.2021
Title 1 Reading Paraprofessional
Kingman Unified School District 20
12.2017 - 05.2019
Snack Bar Supervisor
Kingman Softball Assocation
05.2014 - 11.2022
Paraprofessional Educator
Kingman Unified School District 20
11.2012 - 12.2017
Aquatic Aide Snack Bar
Centennial Park and rec.
05.2011 - 08.2016
Preschool Assistant Teacher
Annie's daycare
02.2009 - 01.2010
Preschool Assistant Teacher
Little Eagles Child Care
01.2008 - 10.2008
Substitute Teacher, K-12
Kingman Unified School District 20
08.2001 - 05.2004
Work Study Office Assistant
Mohave Community College
01.1999 - 12.2001
Stocker/Cashier
Kmartcorp
05.1997 - 12.1998
Associate of Arts - Liberal Arts
Mohave Community College
Kingman High School
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