Susana R Ricardo
Miami Gardens,FL
Summary
Highly-organized Regional Operations Manager with an aptitude for driving productivity and performance in Honest Regional Operations Manager with excellent skills in recruiting, evaluating and promoting staff members in the Restaurant industry. Proactive in supporting and planning various effective marketing and sales strategies. Organized and personable with the ability to manage over 10 separate locations.
Overview
2
2
Languages
2
2
years of post-secondary education
10
10
years of professional experience
Work History
District Operations Manager
Koning Restaurants International
Miramar, FL
11.2018 - Current
- Traveled to over 7 locations per week to manage each store and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Distric Manager
Little Caesars Pizza
Sunrise, FL
09.2011 - 11.2018
- Onboarded new employees, including training, mentoring and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Education
Associate of Science - Dental Assisting
Florida National University
Hialeah, FL 01.2014 - 12.2015
Skills
Staff Management
Timeline
District Operations Manager
Koning Restaurants International
11.2018 - Current
Associate of Science - Dental Assisting
Florida National University
01.2014 - 12.2015
Distric Manager
Little Caesars Pizza
09.2011 - 11.2018
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