Susan “ashlee” Bagshaw
Jeffersonville,IN
Summary
Compassionate and dedicated Home Health Aide with experience at Purposecare, skilled in patient care and personal hygiene assistance. Proven ability to foster trust with clients and families while maintaining a safe environment. Certified in CPR/AED, I excel in documentation and communication, enhancing client independence and quality of life.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Purposecare
Jeffersonville, IN
02.2017 - Current
- Assisted clients with daily living activities, promoting independence and comfort
- Trained new aides on best practices in patient care and safety measures
- Developed strong relationships with clients and families, fostering trust and communication
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Trained new staff members on best practices for home health care.
Server
Texas Roadhouse
Clarksville, IN
03.2017 - 11.2019
- Delivered exceptional customer service in a fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new team members on service standards and menu knowledge.
- Adapted quickly to changing customer needs and restaurant demands during peak hours.
- Handled guest inquiries and resolved issues to enhance satisfaction and loyalty.
- Participated in team meetings to discuss improvements in service efficiency and quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05.2003
Skills
Patient care
Personal hygiene assistance
Bathing assistance
Housekeeping
Dressing assistance
Light housekeeping
Client documentation
Home safety assessments
Toileting assistance
Daily charting
Home health aide (HHA)
Dementia care
Certified in CPR/AED
Certified home health aide
Timeline
Server
Texas Roadhouse
03.2017 - 11.2019
Home Health Aide
Purposecare
02.2017 - Current
High School Diploma -
Jeffersonville High School