Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susan C Harville

Denham Springs,LA

Summary

Hardworking Dietary Manager knowledgeable about running high-quality department for Nursing Home/ Rehab facilities. Adept at ordering food, planning menus and training team members. Successful at keeping dietary operations running smoothly, maintaining costs and improving menu offerings. Bringing expertise in food safety, good communication skills and an adaptable approach to solving routine and complex issues. Results-oriented dietary professional with excellent leadership and planning abilities. Familiar with working with dietitian staff to set appropriate menus and building strong relationships with residents. Offering 15 years' experience in the field. Experienced in coordinating nutrition care with healthcare team. Strong supervisor with an understanding of food production, cleaning and recordkeeping needs. Conversational skills in [English]. Experienced Dietary Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. [35] years of progressive leadership experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

42
42
years of professional experience

Work History

Dietary Manager

Central Management Group
Zachary, LA
10.2017 - Current
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Purchased food supplies for department according to budget limitations.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Developed unique events and special promotions to drive sales.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Enhanced business productivity by training10 team members and 4] servers on best practices and protocols.assisting with creative menu selections.
  • Increased kitchen efficiency 25% by streamlining processes, reducing waste and mentoring team members on proper procedures.

Dietary Manager

Healthcare Services Group
Byhalia, MS
04.2010 - 03.2016
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Purchased food supplies for department according to budget limitations.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Assistant Store Manager

Schnucks Supermarket
Southaven, MS
11.2005 - 08.2007
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Seafood/Delimanager

Albertsons Supermarket
Southaven, MS
03.2000 - 09.2005
  • Cleaned and sanitized equipment, tools and work surfaces.
  • Checked quality of products and removed expired items.
  • Washed floors, walls, coolers and storage shelves.
  • Cleaned and sanitized seafood area to preserve products and protect safety of guests.
  • Interacted with customers to foster loyalty and satisfaction.
  • Handled specialty seafood items for packaging and display.
  • Created hospitable shopping experience by merchandising and stocking products and specialty items.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Delicatessen Manager

Seessels Supermarket
Southaven, MS
10.1986 - 03.1999
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set schedules for 35 staff by planning and designating shifts and hours.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Inventoried food products and associated materials on weekly basis.
  • Directed team of 35 deli workers handling $43*000 in weekly business.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Developed special promotions to increase revenues.
  • Limited portion sizes and used garnishes to control food costs.
  • Integrated service and team management strategies to boost business profits.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Warehouse Manager

Howards Brand Discount
Denham, Louisiana
10.1975 - 10.1986
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Kept corporate departments and customers updated on critical shipments.

Education

Dietary & Food Service Management - Certified Dietary Manager

J&J Health Care Education Consultants
Baton Rouge, LA
08.2022

Medical Assistant - Medical Assisting/ Phlebotomist

Northwest Community
Southaven, MS
05.2008

GED -

Denham Springs High School
Denham Springs, LA
05.1975

Skills

  • Reading Comprehension
  • Work Assignments
  • Food Allergies
  • Investigating Complaints
  • Food Inventories
  • Employee Performance Evaluations
  • Disciplinary Action
  • Cooking Procedures
  • Monitoring Food Preparation

Accomplishments

  • Collaborated with team of 12 in the development of Food Safety
  • Supervised team of 12 staff members.
  • Resolved product issue through consumer testing.

Timeline

Dietary Manager

Central Management Group
10.2017 - Current

Dietary Manager

Healthcare Services Group
04.2010 - 03.2016

Assistant Store Manager

Schnucks Supermarket
11.2005 - 08.2007

Seafood/Delimanager

Albertsons Supermarket
03.2000 - 09.2005

Delicatessen Manager

Seessels Supermarket
10.1986 - 03.1999

Warehouse Manager

Howards Brand Discount
10.1975 - 10.1986

Dietary & Food Service Management - Certified Dietary Manager

J&J Health Care Education Consultants

Medical Assistant - Medical Assisting/ Phlebotomist

Northwest Community

GED -

Denham Springs High School

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