Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan D. Combs

Seymour,Indiana

Summary

Hardworking individual possessing strong communication skills, strong work ethic and very reliable character.

Steel manufacturing of 4+ years experience with knowledge in following areas. Bridge crane operator, high heat industrial furnace operations, degrease & pre-treatment of unfinished steel products, packaging and order completion through computer log and tracking.

Organized Shipping Clerk offers 5+ years background creating shipping documents, pulling inventory and monitoring shipments. Well-versed in operating scanners, single & double pallet jacks, dollies and scales. Enthusiastic Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Highly organized Associate with dedication to promoting productivity. Highly familiar with professional shipment processes and customer relations with 20 years of experience. Proficient in technical writing, recordkeeping and coordination for a smooth productive work environment. As well as the sorting of damaged goods which may be recycled for shipment or donated to local charities. Maintenance of minor equipment, cleanup and safety OSHA standards followed and practiced

Overview

25
25
years of professional experience

Work History

Steel Worker

Nippon Steel Pipe America
05.2021 - Current
  • Applied oxidized coating and other finishing agents to pipes, fittings and other steel goods.
  • Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders and columns to correct positions.
  • Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
  • Operated and maintained overhead bridge crane.
  • Transported heavy steel components from ground level to elevated structures.
  • Reduced workplace accidents through strict adherence to safety protocols and conducting regular safety training sessions.
  • Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys, or hooks.
  • Unloaded and stacked raw steel stock, adhering to load limits and safe storage practices.

Shipping Office Clerk & Damage Control Specialist

Kroger Inc./ Ruler Logistics Center
06.2022 - 03.2023
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized pallet jack or pallet truck to place product on dock for shipment.
  • Moved shipment materials to and from designated areas using pallet jack.
  • Recorded damaged product, repackaged reusable product, logged product for claims to be donated to local charities.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Handled day-to-day shipping and order picking by overseeing more than 13 truck loads per day.
  • Sorted and delivered materials to different work areas and staff.
  • Drove productivity and process efficiency through use of multiple online programs.
  • Sanitation and Clean up for maintained safety operations throughout facility.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

Homeschool Teacher

INCA
01.2015 - 08.2021
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Evaluated classical, student-lead and unschooling methodologies for best option.
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Customer Service Representative Lead

Norm's Footwear
03.2010 - 04.2015
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved account issues to build rapport and relationships with clients.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Coached employees through day-to-day work and complex problems.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.

Lead Shipping Clerk

USPS/SCS Logistics
09.2000 - 10.2003
  • Applied oxidized coating and other finishing agents to pipes, fittings and other steel goods.
  • Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders and columns to correct positions.
  • Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
  • Operated and maintained overhead bridge crane.

Education

High School Diploma -

Seymour Senior High School
Seymour, IN
05.1995

Skills

  • Effective Communication
  • Order Checking
  • Office Support
  • OSHA Standards
  • Organization and Prioritization
  • Box and Container Packing
  • Heavy Machinery Operation
  • Shipment Inspection
  • Invoice and Manifest Review
  • Data Documentation
  • US Driver's License
  • Shipment Tracking
  • Sanitation and Cleaning

Timeline

Shipping Office Clerk & Damage Control Specialist

Kroger Inc./ Ruler Logistics Center
06.2022 - 03.2023

Steel Worker

Nippon Steel Pipe America
05.2021 - Current

Homeschool Teacher

INCA
01.2015 - 08.2021

Customer Service Representative Lead

Norm's Footwear
03.2010 - 04.2015

Lead Shipping Clerk

USPS/SCS Logistics
09.2000 - 10.2003

High School Diploma -

Seymour Senior High School