SUSAN E. BAKER
Centennial,CO
Summary
Commercial Insurance Underwriter/ Mid-Market Multiline Underwriter/Specialty Lines Highly motivated, service-oriented professional with an established record of achieving growth, profitability, quality, and time-service goals. Excellent risk management, coverage, exposure (including CAT) and financial analysis skills for package, workers compensation, umbrella, and excess lines of business. Effective relationship builder yielding measurable growth for new and existing accounts. Effectively managed and grew books of business including targeted industry specific segments (wholesale, retail, real estate, construction, and sovereign nation business). Additional skills include securing targeting and prequalifying desirable new business and selling additional coverages for both new and renewal accounts. Strong technical underwriting and pricing expertise for single and multi-state accounts.
Overview
10
10
years of professional experience
Work History
Program Underwriter
Arrowhead General Insurance Agency, Inc, Brown Company
04.2019 - 10.2022
- Multiline underwriter for a national program administrator for Federally Recognized Tribal Nations placing commercial business with both program carriers and specialty markets outside of the program
- Multiline underwriting included Tribal governmental operations, social services as well as commercial business operations including casinos hospitality/restaurants and a variety of retail operations
- Also underwrote a variety of specialty coverages including miscellaneous professional liability coverages including Tribal
- Officials E&O, Healthcare E&O, Accountants, Engineers, Spa Employees, Attorneys, Volunteer
- Firefighters, and school Teachers E&O
- Successfully met all Brown & Brown and Carrier requirements and Audits
- Successfully met carrier loss ratio, profitability, and pricing goals, and contributed to new business goals
- Achieved a retention rate over 95%
- Successfully sold targeted carrier rate lifts
- Contributed to new business target goals
- Facilitated training for new hires
- Assessed and Implemented CAT reduction measures.
Program Underwriter
Alliant Underwriting Solutions/Tribal
08.2018 - 12.2018
- Achieved retention rate over 95%
- Excellent service, responsiveness and partnering with assigned brokers leading to overall renewal pricing increase of 4%.
Multiline Production Underwriter
Tokio Marine North America
01.2016
- Traveling multiline package, auto and excess production underwriter in a newly established territory (Colorado, Utah, Arizona, Wyoming, and New Mexico) my mission was to evaluate, appoint and cement relationships with brokers
- Focus on manufacturing, distributors/wholesale operation, multi-location retail (including restaurants)
- Left after Tokio Marine America withdrew from the US middle market
- Increased new business flow by 5% target premiums in larger multi-state targeted industries (manufacturing, wholesale, and larger retail operations)
- Utilized a MOP (Manufacturers Output Form) along with coverage terms to win business and
- Cross-sold business for sister companies including Philadelphia Insurance, HCC and Tokio
- Marine Management Inland and Ocean Marine.
Business Insurance Account Executive
State Auto Insurance Companies
01.2013 - 01.2016
- New business generation and renewal retention achieved with joint presentations with agents at key new and renewal accounts, identified, evaluated, and appointed new agents to achieve profitable growth
- Evaluated agents with poor profitability and growth and performance and formulated and executed plans to correct reducing loss ratios by 25.7% in 2015
- Focus on manufacturing, wholesale/distribution, larger retail
- Lines of business included package, auto, EPL, EBL and program related professional liability coverages
- Generated an average of $1.8 M annual new business (5% increase) through increased visibility, pursuing business with lower CAT exposure, securing agency principals buy in on profitable contingency bonus program
- Point person for new producer program (PaceSetter) for two newer Colorado producers that finished in top 5 (out of a class of 30) for July 2014 – 2015 class through weekly discussions , joint calls and plan options to win accounts
- Appointed two new high-caliber commercial agents that grew by 10% over written premium targets through partnering, planning ,onboarding and service.
Education
Bachelor of Business Administration (BBA) - Finance / Insurance, Financial Economics and Labor Relations
The University of Iowa
Iowa City, IASkills
- Coverage, exposure and financial analysis
- Risk Management
- Relationship builder
- Selling additional coverages
- Target Marketing
- Customer Satisfaction
- Automated Underwriting Systems
- Standard Lines Coverage
Affiliations
I, V, VI, VII, VIII
Associations: The Institutes (AICPCU), RIMS (The Risk and Insurance Management Society)
Timeline
Program Underwriter
Arrowhead General Insurance Agency, Inc, Brown Company
04.2019 - 10.2022
Program Underwriter
Alliant Underwriting Solutions/Tribal
08.2018 - 12.2018
Multiline Production Underwriter
Tokio Marine North America
01.2016
Business Insurance Account Executive
State Auto Insurance Companies
01.2013 - 01.2016
Bachelor of Business Administration (BBA) - Finance / Insurance, Financial Economics and Labor Relations
The University of Iowa
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