Susan E. Kurtz
Account Executive
Monrovia,IN
Summary
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Career Searching for Sales Position Southernmost a
Unemployed
Terre Haute, IN
01.2021 - Current
Sales/Real Estate Consultant Independent
Self Employed Services
Monrovia, iN, IN
07.2021 - 03.2022
- Real estate investments
- Focus on real estate rehabilitation construction and sales
- Skills: Knowledge in carpentry, plumbing, electrical, concrete, and tile
- Negotiation, contracts, sales, interpersonal skills.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Business Owner/Operator
Diamond In The Dust Llc
Mooresville, IN
10.2019 - 07.2020
- Diamond In The Dust, Llc
- Retail/resale store front
- negotiated purchasing of product and services
- analyzed and implemented business plans and budgets for successful operation of business.
- Demonstrated ability to develop trusting partnership internally and externally to achieve sales quota
- introduced new methods by virtual sales through social media platforms.
- Utilization of MS aSuite products, POS, Quickbooks, Bluehost and Wordpress
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Lent business acumen to meet day-to-day strategic objectives.
- Employed prompt decision-making and in-depth research to resolve issues.
Sales Executive
Old Dominion Freight Line, Inc
Indianapolis, IN
02.2011 - 09.2019
- Exceeded targets by building, directing and motivating high-performing sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Managed over [Number] accounts within [Location] territory.
- Increased sales volume by adding [Number] accounts in [Area name] territory.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Communicated well with broad range of professionals to promote [Product or Service].
- Managed portfolio of [Number] accounts and $[Amount] in sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by [Number]%.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Quoted prices, credit terms and other bid specifications.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Prepared forecasts to gain understanding of measures needed to grow business.
Account Executive
UPS Freight, Inc
05.2004 - 02.2011
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Managed sales cycle to maintain solid customer base.
Account Executive
Watkins FreightLines, Inc
06.2003 - 04.2004
National Account Sales Assistant
FedEx Freight, Inc
06.1998 - 06.2003
- 20 + years in logistics management for U.S top largest national corporate transportation companies
- Develop, coordinate and maintain in accordance with company policy and procedures, as well as state and federal regulations, all activities to exceed company marketing, pricing, service, growth, customer service, and profit objectives
- Responsibilities:
- Assist in Identifying, contacting and qualifying the principal decision maker having control or influence over the purchasing and freight transportation service including truckload, expedite, air freight, international and intermodal
- Analyzed companies processes, needs and procedures of current movement of logistics movement providing customized solutions with proven cost savings
- Organized and accomplished all sales activities in an efficient and economical manner, as well as within established budget guidelines consistent with corporate sales objectives
- Plan and organize travel time and sales activities to meet sales objectives, communication through CRM
- Extensive use of Microsoft Suite products
- Obtained no less than 40 face to face customer meetings per week
- Developed sales action plans resulting in maximizing revenue, transactions, market share and profitability within the Company
- Responsible for the development of marketing plans to effectively maintain the quality and quantity of revenue necessary to achieve and sustain company profitability, as well as for future growth/negotiation objectives through cross selling company’s suite of products and freight management solutions
- Provide customized business solutions, marketing acumen, logistical support, technological innovation to customers
- Analyze revenue statistics, identifying sales opportunities, and work closely internally in developing client solutions
- Keep fully informed regarding competitive developments and situations within the industry
- Accumulate, review and evaluate daily, weekly and monthly sales territory revenue reports (i.e., P&L,claims, collections, OS&D, expedited service, customer profiles, target accounts, service commitments and prospecting)
- Support company account receivable collections efforts as well as corporate credit policy and customer profile record requirements
- Coordinate with internal management/directors in a problem-resolution environment, those circumstances effecting sales growth, service, budgeting and profitability
- Prepare and submit required reports in accordance with company policy and/or other instructions
- Responsible for adequate safeguard and security of all assigned company assets and proprietary data (i.e
- Sales lists, pricing/tariff sheets, policy manuals, customer account records, company automobile, etc.).
Education
Indiana Real Estate License - Business - Sales/Marketing
Indiana University - Purdue University Indianapolis
Indianapolis, IN 07.1990 - 05.1996
Skills
Word, Excel, PowerPointundefined
Timeline
Sales/Real Estate Consultant Independent
Self Employed Services
07.2021 - 03.2022
Career Searching for Sales Position Southernmost a
Unemployed
01.2021 - Current
Business Owner/Operator
Diamond In The Dust Llc
10.2019 - 07.2020
Sales Executive
Old Dominion Freight Line, Inc
02.2011 - 09.2019
Account Executive
UPS Freight, Inc
05.2004 - 02.2011
Account Executive
Watkins FreightLines, Inc
06.2003 - 04.2004
National Account Sales Assistant
FedEx Freight, Inc
06.1998 - 06.2003
Indiana Real Estate License - Business - Sales/Marketing
Indiana University - Purdue University Indianapolis
07.1990 - 05.1996
Similar Profiles
Tresa LandryTresa Landry
Unemployed at UnemployedUnemployed at Unemployed
Stephen DahlbergStephen Dahlberg
Injured at UnemployedInjured at Unemployed
James HacheyJames Hachey
Unemployed at UnemployedUnemployed at Unemployed
Alayna Albrecht PaytonAlayna Albrecht Payton
Unemployed at UnemployedUnemployed at Unemployed
Cooper NoelCooper Noel
Sales Representative at Amos ExteriorsSales Representative at Amos Exteriors