Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan E. Smith

Gatesville,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Patient Experience Manager position. Ready to help team achieve company goals.

Overview

31
31
years of professional experience

Work History

Special Education Teacher

Jonesboro ISD
08.2017 - 05.2023
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Taught students across multiple classifications and degrees of special needs.
  • Partnered with standard education teachers from across academic departments.
  • Led activities that developed students' physical, emotional, and social growth.

In School Suspension Teacher

Gatesville ISD
08.2015 - 08.2017
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Sales Representative

Laerdal Medical
06.2010 - 06.2015
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Accounting Assistant

Coryell Memorial Hospital
04.2007 - 06.2010
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Completed financial reports, providing insight into performance, operations and cash flow.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

Correctional Clinical Associate

University Of Texas Medical Branch
04.2002 - 10.2006
  • Maintained proper inventory levels and stock records in supply storeroom or warehouse.
  • Operated personal computers to enter and assimilate data, generate reports, draft routine correspondence and develop special administrative analyses.
  • Retrieved and maintained tracking system for medical record charts.
  • Handled filing, mail functions and typed correspondence.
  • Answered patient inquiries and provided information about healthcare services.
  • Supported office operations by expertly handling administrative needs.

Admission Supervisor

Coryell Memorial Hospital
01.1992 - 04.2002
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
10.2007

Skills

  • Cultural Awareness
  • Small Group Instruction
  • Special Assignments
  • Facilitating Coordination
  • Customer Service
  • Performance Improvement
  • Communication
  • Hospital Rating & Ranking
  • Coaching and Teaching
  • Leadership
  • Analyze Data

Timeline

Special Education Teacher

Jonesboro ISD
08.2017 - 05.2023

In School Suspension Teacher

Gatesville ISD
08.2015 - 08.2017

Sales Representative

Laerdal Medical
06.2010 - 06.2015

Accounting Assistant

Coryell Memorial Hospital
04.2007 - 06.2010

Correctional Clinical Associate

University Of Texas Medical Branch
04.2002 - 10.2006

Admission Supervisor

Coryell Memorial Hospital
01.1992 - 04.2002

Bachelor of Science - Business Administration And Management

Colorado Technical University
Susan E. Smith