SUSAN E WELCH
Sarasota,FL
Summary
Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combining strategic thinking with hands-on experience,
Known to deliver impactful solutions that enhance organizational performance. Possessing versatile skills in case management, problem-solving, and collaboration,
I bring a fresh perspective and a strong commitment to quality and success. Recognized for consistently delivering effective solutions through adaptability and a proactive approach.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Registered Nurse
Lakewood Ranch Medical Center
09.2023 - Current
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse
Travel Nurse
12.2019 - 06.2023
- Direct patient care float in Medical PCU, Ortho, Oncology, Short Stay, and MS Tele.
Travel Nurse
Cynet Healthcare Staffing
02.2022 - 09.2022
- Direct care delivery in Step Down Respiratory, NeuroTele and Rehab.
Travel Nurse
Primetime Staffing Services, LLC
01.2021 - 01.2022
- Direct care delivery in Acute, Step Down, COVID and Acute Rehabilitation
Travel Nurse
Worldwide Staffing Services, LLC
09.2020 - 12.2020
- Community COVID monitoring/tracking, BH LTC COVID program oversight
Manager, Case Management
Aetna Better Health For Kansas
10.2018 - 11.2019
- Management of Clinical teams, Topeka KS region
- Recruited, interviewed and hired 32(+) staff members offering exceptional talent and brought great skills to team
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Conducted community workshops to promote different programs and educate public on available services
- Worked with Senior Leadership to coordinate team development activities and trainings.
Case Management Coordinator
United Healthcare Community Plan
10.2012 - 10.2019
- Specialized in dual diagnosis complex case management needs
- Determined need for special assessment activities for complex cases, effectively handling care plans for 100(+) client base
- Facilitated clients in managing various benefit options/programs
- Ongoing routine assessment and reassessment of benefit needs as health condition warranted
- Collaborated with state program managers to ensure compliance with program initiatives.
Staff Nurse
Kansas University Medical Center
01.2017 - 09.2017
- Acute inpatient Rehab
Nurse Unit Manager
Stormont Vail Regional Medical Center
04.2001 - 06.2012
- Post-Surgical and Med Surg bedside nurse - 4 years.
- Managed 15 nurses and nursing activities in 36-bed unit by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Director of Nursing
Rossville Valley Manor
02.1998 - 03.2001
- Established new policies and updated existing policies to improve standard of care for patients
- Collaborated with staff, management and external groups to coordinate patient care
- Performed rounds to observe care and interview staff, residents and families
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns
- Evaluated work performance of 58 nursing personnel to determine wage increases and implement discipline.
RN
Midwest Health Services
03.1992 - 05.1998
- Achieved 4 KDHE deficiency free surveys!
- Collaborated with staff, management and external groups to coordinate patient care
- Established new policies and updated existing policies to improve standard of care for patients
- Performed rounds to observe care and interview staff, residents and families
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns
- Identified department issues to recommend corrective actions
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Education
Associates of Applied Science - Nursing
Cloud County Community College
Concordia, KS1991
Skills
- Specialized Healthcare Referrals
- Critical Thinking
- Patient Care Oversight
- Decision Making
- Preventive Healthcare
- Patient Condition Monitoring
- Clear Patient Communication
- Diagnostic Test Evaluations
- Delegation and Motivation
Certification
Multi-State Registered Nurse License - Expiration 2026
ACLS - Expiration 11/2026
BLS - Expiration 08/2026
NIH (Stroke) - Expiration 11/2027
COVID vaccinated & boosted
Timeline
Registered Nurse
Lakewood Ranch Medical Center
09.2023 - Current
Travel Nurse
Cynet Healthcare Staffing
02.2022 - 09.2022
Travel Nurse
Primetime Staffing Services, LLC
01.2021 - 01.2022
Travel Nurse
Worldwide Staffing Services, LLC
09.2020 - 12.2020
Registered Nurse
Travel Nurse
12.2019 - 06.2023
Manager, Case Management
Aetna Better Health For Kansas
10.2018 - 11.2019
Staff Nurse
Kansas University Medical Center
01.2017 - 09.2017
Case Management Coordinator
United Healthcare Community Plan
10.2012 - 10.2019
Nurse Unit Manager
Stormont Vail Regional Medical Center
04.2001 - 06.2012
Director of Nursing
Rossville Valley Manor
02.1998 - 03.2001
RN
Midwest Health Services
03.1992 - 05.1998
Associates of Applied Science - Nursing
Cloud County Community College
Multi-State Registered Nurse License - Expiration 2026
ACLS - Expiration 11/2026
BLS - Expiration 08/2026
NIH (Stroke) - Expiration 11/2027
COVID vaccinated & boosted
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