Susan E. Wells
Wales,ME
Summary
Compassionate and detail-oriented Electrophysiology Registered Nurse with a proven track record of collaborating with multidisciplinary teams to optimize patient care. Expertise in high-quality, patient-centered care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Electrophysiology Registered Nurse
Central Maine Health Care
Lewiston, ME
06.2024 - Current
- Collaborated with multidisciplinary teams to coordinate patient care and optimize treatment outcomes.
- Educated patients and families on disease management, medication usage, and post-discharge care instructions.
- Monitored cardiac patients' vital signs and reported changes to healthcare team.
- Assisted in preparation and maintenance of electrophysiology lab environment.
- Demonstrated commitment to excellence by consistently delivering high-quality patient-centered care during all phases of electrophysiology procedures.
- Increased patient satisfaction through comprehensive pre-and post-procedure education and communication.
- Administered medications and managed equipment during electrophysiology procedures.
Medical Assistant - New Patient Intake Specialist
Central Maine Health Care
Lewiston, ME
05.2021 - 06.2024
- Coordinated appointment scheduling and follow-up reminders for optimal patient flow.
- Assisted in patient intake and registration processes, ensuring accurate data entry.
- Implemented electronic health record updates to maintain accurate patient information and streamline access.
Elderly Caretaker
Robert Gray
Wales, ME
12.2014 - 05.2021
- Assisted with daily living activities, promoting independence and dignity.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
Inbound Sales Associate
Great Falls Marketing
Auburn, ME
06.2013 - 11.2014
- Achieved high customer satisfaction levels with personalized, friendly service that addressed individual needs and concerns.
Guest Service Representative
Target
Topsham, ME
04.2010 - 06.2013
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining a clean and organized store environment to enhance shopping experience.
Branch Manager
Evergreen Credit Union
Naples, ME
11.2000 - 12.2010
- Led branch operations to enhance customer service and satisfaction levels.
- Developed training programs for staff, improving team efficiency and performance.
- Streamlined loan processing procedures, reducing turnaround time for approvals.
- Fostered community partnerships to enhance brand visibility and outreach efforts.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
Associate of Science - Nursing
Maine College For Health Professionals
Lewiston, ME 05-2024
No Degree - CMMA, CPC-A, Administrative Medical Assistant
Northeast Technical Institute
Auburn, ME 05-2021
High School Diploma -
Greely High School
Cumberland, ME06-1986
Skills
- Patient safety
- Compassionate care
- Customer service
- Time management
- Verbal and written communication
- Complex Problem-solving
- Computer skills
Certification
- Licensed Registered Nurse - Current
- Certified Professional Medical Coder
- Certified BLS and ACLS
Timeline
Electrophysiology Registered Nurse
Central Maine Health Care
06.2024 - Current
Medical Assistant - New Patient Intake Specialist
Central Maine Health Care
05.2021 - 06.2024
Elderly Caretaker
Robert Gray
12.2014 - 05.2021
Inbound Sales Associate
Great Falls Marketing
06.2013 - 11.2014
Guest Service Representative
Target
04.2010 - 06.2013
Branch Manager
Evergreen Credit Union
11.2000 - 12.2010
Associate of Science - Nursing
Maine College For Health Professionals
No Degree - CMMA, CPC-A, Administrative Medical Assistant
Northeast Technical Institute
High School Diploma -
Greely High School