Susan "Elaine" Quigley

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Washed and put away kitchen dishes, utensils and glassware.
• Sorted, laundered and put away various laundry items.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Started cooking breakfast for guests and gave information what to see and where to eat for lunch and dinner
• became Innkeeper in training
• set door lock codes and text guests about their arrivals
• contacted overseas guest using "What's App"

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Used POS system to accurately enter orders and process payments.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Tour Reception

Opening and closing duties

Knowledge of all computer programs

Greet guests, assign Sales Representative, update manifest,

and entered all data entries

Received "Count On Me" Award twice

• Gifting Agent

Processed gifts for guests

Greet guests and explain gift

Daily inventory, helped with end of month inventory

• Trainer

Trained new hires for Tour Reception and Gifting in at the

Sedona and Flagstaff offices