Empathetic and agile leader accomplished in elevating client engagement and satisfaction by leveraging consumer insights, implementing strategic solutions, and fostering proactive, high-performing customer experience teams. A dedicated Voice Of The Customer advocate, skilled in leading and scaling global CX and operations teams to consistently deliver tailored, strategic, and positive customer experiences while driving strong client acquisition and retention. Proficient in managing enterprise-level initiatives within dynamic environments, successfully streamlining technology and communication pathways to enhance the customer journey. Demonstrated expertise in extracting and sharing data-driven analytical insights to inform company-wide decision-making. Passionate about customer success and committed to delivering exceptional experiences across all touchpoints, building lasting relationships, and driving brand growth.
Amplified the Voice of the Customer across established, industry-leading luxury design company. Key contributor in globalizing the Customer Experience division, fostering regional understanding and collaboration, while driving operational excellence.
Client services expert at a VC-backed, on-demand beauty services start-up. Key team member in scaling the business to over 100k clients and expanding into a 360°, multi-channel beauty brand.