Summary
Overview
Work History
Education
Skills
Timeline
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Susan Elizabeth McElveen

Jacksonville,FL

Summary

Enthusiastic and reliable employee takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Bar Waitress

Bedlam
08.2023 - Current
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Performed opening and closing duties within bar area according to schedule.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Anticipated guest needs and provided proactive service.
  • Assisted with bartending duties during high-volume shifts.

Food Waitress

TacoLu Restaurant
07.2021 - Current
  • Upsold drink specialty items, tequila selections and desserts to increase overall sales and exceed targets.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Business Management

University of North Florida
Jacksonville, FL
04.2026

Skills

  • Food Sales and Promotion
  • Dining Customer Service
  • Suggestive Selling
  • Order Accuracy
  • Food Preparation and Safety
  • Guest Satisfaction
  • Operational Efficiency and Safety
  • Table Monitoring and Turnover
  • Special Requests and Substitutions
  • Natural Leadership
  • Workflow Coordination

Timeline

Bar Waitress

Bedlam
08.2023 - Current

Food Waitress

TacoLu Restaurant
07.2021 - Current

No Degree - Business Management

University of North Florida

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Susan Elizabeth McElveen