SUSAN F JOHNSON
Loss Mitigation Mortgage Specialist
PORTLAND,OR
Summary
Works collaboratively with team members as a Mortgage Underwriter and Servicing Specialist, equipped for fast-paced work and changing daily needs. Serves customers and investors effectively with attention to detail and hardworking approach. As a results-driven employee, seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Loss Mitigation Underwriter I - REMOTE
Freedom Mortgage
Indianapolis, IN
03.2020 - 05.2022
- Cured and balanced delinquent primary mortgage loans in Loss Mitigation Department during National pandemic using Forbearance's, Deferrals, and Flex Modification products
- Collaborated with Management and Deferral Department staff to formulate processes to train current employees and new hires
- Underwrote over thousand loans with 100% accuracy based on Quality Control standards
- Mentored new hires and reviewed/corrected their work
- As underwriter, analyzed income, titles, appraisals, taxes and insurance and balanced escrow.
- Created and maintained precise and accurate models, charts and reports using excell and company platforms.
Recovery Specialist II
Nationstar Mortgage, dba Mr. Cooper
Coppell, TX
03.2019 - 03.2020
- Frequently exceeded productivity and quality control scores at rate of 96% or higher
- Mastered LARP platform (Loss Analysis Reconciliation Program), complex software application balancing 100% of time
- Researched mortgage loan transactions relating to Advances and Expenses on Unpaid Balance Loans and reconciled Claim Funds and Third Party funds received
- Earned top production performer for two months consecutively
- Analyzed, examined, and interpreted account records, compiled account information and reconciled reports and financial data.
Loss Mitigation Execution Analyst II
IBM, dba Seterus Mortgage Servicer
Beaverton, OR
06.2010 - 03.2019
- Responsible for providing quality control for 10 Liquidation Underwriters
- Analyzed HUD’s
- Reviewed Titles/Escrow for accuracy
- Prepared documents for Short Sales, Deed in Lieu's, and Modification products
- Monitored and executed Fannie Mae and Freddie Mac policies and procedures
- Identified problems and resolved deficiencies for auditing and improving processes which resulted in improved documents and higher audit scores
- Specialized in Loss Mitigation waterfall of products such as, Deed-in-Lieu of Foreclosure, Forbearance, Repayment plans, Short Sales, and Loan Modification
- Assigned to special project and earned top performer analyzing, auditing, reviewing and correcting CBR reports.
Home Equity Loan Underwriter
Wells Fargo Home Equity
Beaverton, OR
08.1994 - 06.2010
- Underwrote new credit lines and loans to existing bank borrowers in line with bank policies and regulations maintaining portfolio of up to 80 files
- Assessed overall risk and potential fraud exposure resulting from clients' underlying business practices
- Operated accounting to department audit standards to meet minimum daily production goals
- Analyzed income from salaries, self-employment earnings and investments to determine risk levels
- Evaluated credit reports to determine credit patterns, current liabilities and outstanding judgments
- Worked within approval limit $500k to move loans forward and conferred with managers to handle larger and more complex applications
- Evaluated financial status, creditworthiness and collateral of each applicant to determine risk level of granting loan.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked flexible hours across night, weekend and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Education
Some College (No Degree) - Business Studies
University of Nevada
Reno, NVHigh School Diploma - Business
Incline High School
Incline Village, NV06.1978
Skills
- Solid experience with FNMA, FHLMC
- Experience with USDA, VA, FHA
- Compliant Mortgage Underwriter
- Liquidations: Short Sales, Deed in Lieu
- Loss Mitigation, Refinance, Modifications
- MS Excell, Word, Adobe Acrobat, Outlook
- Quality Control, Escrow & Title Review
- Regulatory Compliance annually
- Mentor / Training
- Document Preparation
- Exceptional Work Ethic, Integrity
- Flexible Team Player
- Collaborator / Motivator
- Proficient with Teams / Zoom
- Excellent Organizer, Analytical Thinker
- Attention to detail
- Mathematical Skills and Reasoning
- Respectful, Mindful
- Personable, Responsible
Certification
National Career Readiness Certificate – Gold Certificate # FS88B0Q6J44C
Timeline
Loss Mitigation Underwriter I - REMOTE
Freedom Mortgage
03.2020 - 05.2022
Recovery Specialist II
Nationstar Mortgage, dba Mr. Cooper
03.2019 - 03.2020
Loss Mitigation Execution Analyst II
IBM, dba Seterus Mortgage Servicer
06.2010 - 03.2019
Home Equity Loan Underwriter
Wells Fargo Home Equity
08.1994 - 06.2010
Some College (No Degree) - Business Studies
University of Nevada
High School Diploma - Business
Incline High School
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