Susan F. Jones
Ballston Spa,NY
Summary
Personable and dedicated peer navigator with extensive experience in physical and mental health and aging. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client well being and independence and contribute to agency success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships and cultivating partnerships.
Overview
8
8
years of professional experience
Work History
Client Support Specialist
The Alliance For Positive Health
Albany, NY
02.2022 - Current
- Job Summary:
- Ensures adherence to confidentiality standards set by HIPAA, Alliance for Positive Health, and NYS through the implementation of best practices.
- Provides peer support to clients in crisis.
- Facilitates client growth in the areas of self-advocacy and self-management skill-building.
- Assists clients in developing and refining executive function skills with guidance and support.
- Conducts appointment reminders, appointment escorts, and medication reminders.
- Participates in weekly client case reviews and conferences.
- Documents all customer interactions in the Alliance's database.
- Exhibits exceptional ability to understand and connect with others.
- Performs related tasks to improve clients' experience as directed by supervisor.
Peer Support Specialist
Mental Health Empowerment Project
Troy, NY
05.2016 - 12.2020
- Participated in weekly team meetings to discuss cases and treatment plans.
- Rendered crisis intervention services to individuals seeking solace and guidance in emotional and mental distress.
- Acquired knowledge in best practices for supporting individuals with mental health issues through research and attending specific trainings
- Provided support to clients in developing effective coping mechanisms for stress management.
- Assisted clients in accessing and utilizing community resources for an improved quality of life.
- Recorded and maintained accurate client progress via the agency's electronic record system.
- Earned a reputation for attentive listening and empathetic responses during client engagements.
- Adhered to all relevant confidentiality laws, regulations, policies, procedures, standards, and guidelines.
- Conducted individual and group counseling sessions to offer guidance and support.
- Fostered trusting relationships with clients by creating a safe and supportive environment.
- Performed related functions as directed by supervisor.
Education
Master of Science - Special Education
Mercy College
Dobbs Ferry, NY06-2008
Bachelor of Arts - English Literature
University of Rochester
05-1983
Skills
- Exemplary communication, motivational interviewing
- Relationship cultivation based on mutuality
- Expertise in executive functions
- Crisis support
- Recovery modeling, assistance, and support
Certifications and Licenses
- New York State Peer Specialist Certification
- New York State Driver's License
Timeline
Client Support Specialist
The Alliance For Positive Health
02.2022 - Current
Peer Support Specialist
Mental Health Empowerment Project
05.2016 - 12.2020
Master of Science - Special Education
Mercy College
Bachelor of Arts - English Literature
University of Rochester
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