Store Team Member/Customer Service Cashier
Tractor Supply Company
06.2024 - Current
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Collaborated with team members to complete large-scale projects efficiently during overnight shifts or peak seasons.
- Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
