Summary
Overview
Work History
Education
Skills
Timeline
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Susan Finley Turnbow

Indianapolis,IN

Summary

Self-directed and resourceful Chief of Staff with two and a half years of experience successfully organizing, managing complex projects. Influences and guides at an executive-level while structuring and executing support to employees in a fast-paced and evolving environment. Excellent influencer and relationship builder with strong communications skills to summarize and present topics effectively to wide audience in person and via email.

Overview

10
10
years of professional experience

Work History

Chief of Staff

TCH, INC
02.2021 - Current


  • Supervised staff and participated in hiring and performance evaluations to establish and enforce policies and procedures for business functions for both retail and construction buisnesses.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections.
  • Coordinated office events and department meetings for staff.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Created reports, presentations and other materials for executive staff.
  • Created organized filing system to manage department documents.
  • Analyzed and solved multi-faceted problems that effected executive leader and the business initiatives.
  • Oversaw appointment scheduling and itinerary coordination for both clients and executive leader.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Completed bi-weekly payroll for over 20 employees.

Infant Toddler Specialist

Bright Horizons
10.2016 - 12.2019
  • Observed children to recognize and maintain strong awareness of developmental progress.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Developed level-appropriate lessons and activities to support skill-building needs.
  • Built and maintained strong parent and student relationships.
  • Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
  • Monitored children's activities to verify safety and wellbeing.

Development Manager

Special Olympics Missouri
01.2014 - 10.2015


  • Managed budgets for staff operations to keep costs low and maximize profits.
  • Promoted program to funders through direct appeals and special publications or online appeals.
  • Assigned work to fundraising staff and monitored performance to meet targets.
  • Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and raise funds.
  • Developed fundraising activity plans to maximize participation or contributions and minimize costs.

Education

Bachelor of Science - Human Development And Family Studies

Auburn University
Auburn, AL
08.2013

Skills

  • Staff Scheduling and Management
  • Business Administration
  • Quickbooks
  • Policy Management
  • Database Administration
  • Business Correspondence
  • Payroll Oversight
  • Vendor Relationship Management

Timeline

Chief of Staff

TCH, INC
02.2021 - Current

Infant Toddler Specialist

Bright Horizons
10.2016 - 12.2019

Development Manager

Special Olympics Missouri
01.2014 - 10.2015

Bachelor of Science - Human Development And Family Studies

Auburn University

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Susan Finley Turnbow