Susan R. Foust

Work History

Lead DCGS-N Installs Planning & Readiness Analyst

STF LTD supporting DCGS-N NIWC LANT

Chesapeake, USA

10.2021 - Current

Provide expertise of DoD MS 365 Application system to the Installations Team and program audience.
Designed, developed and created a centralized cloud-based data reporting system that tracks all status elements related to the installations for the DCGS-N Program for Afloat and Ashore processes.
This includes multiple reporting areas that can be easily filtered and pulled through MS Teams and/or SharePoint.
Continue to maintain this data environment daily, while meeting customer needs for specific reporting, customized pulls that are used for briefings, and ensuring security is maintained.
Provide program and sustainment support for the DCGS-N Program efforts for the Afloat and Ashore.
This included verification of installation statuses, scheduling, approvals, and answering data calls.
Assists with approval submissions for the DCGS-N Family of Systems NIWC installation processes, tracking installation issues, assigns action items, and follow-up resolution to processes, including tracking and assisting workflows of ECRs (Engineering Change Requests), LCCB contributions, Software Document workflow processes, and more.
Create resourcing schedules and technical documentation deliverables by using multiple resources (i.e., SPIDER, CMPro and Navy Data Environment (NDE).
Continually working on innovative ideas and concepts to achieve quicker turnaround times to lengthy processes.
Assists leadership in designing new ways to get 'things done quicker' and more accurately.
Work to build automated processes that maintain accurate information while eliminating human error entries.
Prepare, provide and maintain PowerPoint presentations for high-level leadership.
Provided technical support for users experiencing issues with software applications and system functionality.
Maintained system monitoring tools to ensure optimal performance and uptime of critical applications.
Facilitated training sessions for end-users on new software features and troubleshooting techniques.
Implemented the integration of new software tools into existing workflows, minimizing disruption to users.

Lead Production Operations Systems Analyst

CACI International supporting NIWC LANT

Norfolk, USA

02.2020 - 10.2021

Analysis is performed at all levels of total system product to include concept, design, fabrication, test, installation, operation, maintenance, and disposal.
Monitor operational performance and system readiness.
Clearly report and analyze issues discovered during monitoring.
Troubleshoot application operation and data issues, analyzing incidents and working to resolve issues directly.
Support dedicated tasks associated with all aspects of the MFOM system operations from performance improvement, testing setup and troubleshooting.
Document/log system and server metrics for reporting on system readiness.
Possess a good understanding of complex business applications and can detect errors or needed modifications.
Ensure issues are documented, tracked, and reviewed through closure, and documented.
Manage the credentials to access all MFOM environments.
Identify, analyze, and define project requirements and scope.
Able to calmly support a dynamic environment with multiple high priority tasks concurrently.
Knowledge of maintaining Navy Fleet Maintenance systems.
Experience working with SPAWAR Datacenters Production, and SPAWAR Test environments.
Experience maintaining web services.
Analyzed user requirements to define system specifications and improve operational workflows.
Produced comprehensive reports on system performance metrics, identifying trends and areas for enhancement.
Managed project timelines and deliverables, ensuring alignment with organizational objectives and user needs.
Created and maintained system documentation, including user manuals and technical specifications, for future reference.
Supported system audits by providing necessary documentation and addressing identified discrepancies.

Business Systems Analyst and Implementation Specialist

CACI International supporting NAVSEA04I PMO-IT

Norfolk, USA

02.2017 - 02.2020

Provide oversight and act as a liaison between development, operations, and the naval shipyards to assist and meet the needs of the project and personnel.
Capable of keeping great lines of communication open and building a positive rapport with customers and co-workers.
Train new employees that join the functional team.
Typically assigned special projects due to great investigative/critical thinking skills, and positive follow-through and pursuing practices.
Held high-level multi-tasked duties for multiple projects within PMO-IT NAVSEA04I, including assisting and shadowing the release managers, providing any assistance and travel as needed.
Validate and test software defects with workarounds.
Lead analyst tester for SAP Business Objects.
Co-wrote the processing guide for CM with the lead CM manager.
Wrote a detailed 'how-to guide' for the reporting functional team.
Special assignments such as Infusion collaboration, SharePoint collaboration, and bringing new ideas to the table.
Analyzed user requirements and created detailed documentation to guide software development and implementation.
Collaborated with cross-functional teams to streamline project workflows and enhance system functionalities.
Facilitated workshops to gather stakeholder feedback, ensuring that system enhancements met user expectations.
Provided ongoing support for system upgrades and migrations, minimizing disruptions to user operations.
Created detailed reports to communicate project progress and outcomes to leadership and stakeholders.
Trained new team members on system functionalities and business processes, fostering a collaborative work environment.

Software Analyst and Tester

Insight Global/CACI supporting NAVSEA04I PMO-IT

Norfolk, USA

08.2017 - 02.2018

Provided analysis and testing for various phases of the software development life cycle that is critical to the U.S. Naval Shipyards, ship repair facilities, and various maintenance facilities.
Responsible for gathering and defining software requirements, documentation of high level and detail level designs, test process steps and execution, and documenting plans used by team members.
Assist in developing/defining system scope and objectives via research as well as develop and modify moderately complex information systems.
Analyze client resources, business and user needs for functional and cross-functional requirements and analyze problem gaps within the software environment.
Coordinate closely with team programmers to ensure correct implementation of program and system specifications.
Executed comprehensive analysis of software requirements to ensure alignment with user needs and project objectives.
Developed and maintained user guides and technical documentation for software applications, ensuring clarity and accessibility.
Conducted user acceptance testing to validate system functionality against specified requirements and documented results.
Collaborated with cross-functional teams to gather and refine software requirements, enhancing system usability and performance.
Participated in project meetings to discuss timelines, deliverables, and resource allocation, ensuring project milestones were met.
Identified and documented system bugs, collaborating with development teams to prioritize and implement fixes.
Drove solutions to enduring problems with unprecedented and traditional approaches to algorithm and coding architecture analysis.

MS Access Program Developer/Admin/Analyst

Mc Defense group supporting SURFMEPP NAVSEA21

Portsmouth, USA

03.2016 - 08.2017

Created and managed multiple MS Access Databases that compiled information supporting the Technical Foundation Pape (TFP) within LCE in effort to retain all information for the maintenance of the surface naval ships for NAVSEA21 that reduce manhours and financials for surface ships availabilities for maintenance modernizations and repair availabilities.
Arranged and Trained engineer professionals on how to utilize the built local application program.
Provided technical and analytical expertise to engineering agents for naval surface ship life cycle support.
Reviewed, analyzed and accomplished engineering analysis of all existing data for life cycle maintenance strategy improvements using various resources.
Used data analysis to validate and identify 'gaps' in maintenance requirements which impact ship material condition and the ability to achieve the Expected Service Life for all of U.S. Naval Surface Ships.
Analyzed and founded historical financial discrepancies for all surface ship repairs from 1980, which enabled the TYCOM Command to enable better business processes that increased accurate budget analysis and reduce manhours for surface Naval ship repairs going forward.
Developed and maintained program documentation, including reports and presentations for leadership.
Identified potential funding sources for new or existing programs initiatives.
Provided technical assistance to staff on operational issues related to the program.
Coordinated meetings, conferences, workshops, and special events related to the program.
Monitored financial resources, budgets, and expenditures for program activities.
Analyzed user feedback to identify areas for system enhancement, driving improvements in software usability.
Facilitated stakeholder meetings to gather input and ensure that project deliverables met user expectations.
Researched emerging technologies in order to stay abreast of industry trends.
Implemented performance optimization strategies to enhance system efficiency and user satisfaction.

Training and Education Administration/Analytics

ARP supporting AFDIL and AFMES

Dover, USA

08.2011 - 06.2015

Created and maintained a detailed MS Access tracking database with SQL coding used by the Training and Education department.
Provided technical assistance, support, and training for other departments in the creation of their own Access Databases for varied departments in Armed Forces Medical Examiners System (AFMES.)
Became special support to the Deputy Director of ARP for special projects including a custom directory for AFDIL and ARP.
Redesigned an efficient system for training class efforts, training processes, training files, education literature listings, tracking of varied personnel information and sensitive information for the department.
Excelled within the deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
Designed the repository DNA storage systems, audited and created the case file systems for all past and present AFDIL cases, created the scientist training case system, and employee PII record systems.
Contributed to the efforts in audit compliances which to new laboratory accreditations to further support the POW/MIA effort.
Passed all audits 100% four years in a row.
Developed and implemented training programs to enhance workforce skills and compliance with industry standards.
Managed the Learning Management System, ensuring all training modules were up-to-date and accessible.
Designed and maintained databases for tracking training attendance, completion rates, and participant feedback.
Provided ongoing support and technical assistance to staff in using educational technologies and resources.
Audited training programs to ensure compliance with regulatory requirements and internal standards.
Generated periodic reports on training outcomes and participant performance for leadership review.

Hazmat/CHRIMP Quality Control Specialist

GENCO supporting Defense Logistics Agency

Norfolk, USA

03.2007 - 08.2011

Earned 'outstanding' ratings on annual audits from official officers from Washington, DC for the tracking and maintaining excellence in accordance with OSHA regulations for Hazardous materials stored across Norfolk Naval Shipyard.
Recognized for high-quality work, organizational strengths, information accuracy.
Received accommodation from supervisors for continual outstanding customer support to personnel at Norfolk Naval Shipyard.
Became the department’s primary creator of customer databases and the main troubleshooter of MS Office issues.
Purposefully crossed trained for other logistic departments specifically for my adaptability and efficacy, including logistics audits, fiscal year rollover practices, and special analytical processing needs.
Lead Training to the CHRIMP department for new employees.
Conducted thorough inspections of products and processes to ensure compliance with established quality standards.
Ensured compliance with industry regulations by performing regular audits and inspections.
Participated in the development of new quality assurance protocols, enhancing operational efficiency.
Coordinated with suppliers to ensure the quality of incoming materials met specifications.
Maintained accurate records of quality control activities, supporting compliance and audit readiness.
Created and maintained quality control documentation, such as inspection records and non-conformance reports.
Maintained a safe work environment by following all safety regulations and guidelines.
Conducted training sessions for team members on quality assurance methodologies and tools.
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Trained end users on software and hardware functionality, best practices and protocols.

Business Office Manager

Handy Guy Construction

Virginia Beach, VA

01.1997 - 12.2007

Oversaw multiple successful subcontract accounts, as well as successfully negotiated many vendor contracts for projects.
Received accommodation rewards for customer and office excellence in 2000, 2002, 2004, and 2006.
Created and managed all databases, record keeping, and agreements that raised productivity by 35 percent due to excellence in organization and computer knowledge.
Proven to be an asset to the company by assisting with contracting bids, profiting the company by 20% more than expected on job contracts accepted.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Kept financial records accurate, current, and compliant by monitoring records and addressing variances.
Established and updated work schedules to account for changing staff levels and expected workloads.
Interpreted management directives to define and document administrative staff processes.
Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching, motivation, and fostering career advancement.
Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
Managed the CRM database, including troubleshooting, maintenance, updates, and report generation.
Recruited, trained, and developed a dynamic administrative team, supporting all corporate growth and productivity objectives.
Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
Resolved any issues that arose during the course of a project in a timely manner.
Monitored daily construction and evaluated project progress, contract compliance and safety.
Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.

Summary

Overview

Work History

Lead DCGS-N Installs Planning & Readiness Analyst

Lead Production Operations Systems Analyst

Business Systems Analyst and Implementation Specialist

Software Analyst and Tester

MS Access Program Developer/Admin/Analyst

Training and Education Administration/Analytics

Hazmat/CHRIMP Quality Control Specialist

Business Office Manager

Education

Some College (No Degree) - Information Sciences And Technology Individualized Option For Security Risk And Analysis

Skills

Customer Centric Mentality

Experience Years

Additional Skills

Education Certifications

Additional Application Knowledge

Timeline

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