Susan Glaser Williams
Dallas
Summary
Dynamic entrepreneur with a proven track driving a 35% revenue increase through innovative product launches. Skilled in business strategy and team leadership, I excel in market analysis and financial planning, consistently delivering impactful results and enhancing client engagement. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance within designated client deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Entrepreneur
Williams Mortgage & Real Estate Services, LLC
Dallas, Texas
05.2006 - Current
- Increased company revenue by 35%
- Developed comprehensive marketing strategies to enhance brand visibility, attract potential clients and maintain clients.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Fostered relationships with clients, ensuring exceptional customer service and satisfaction.
- Streamlined operational processes to improve efficiency and reduce turnaround times in transactions.
- Mentored junior team members, providing guidance on best practices in real estate transactions.
- Led negotiations for property sales, achieving favorable terms for clients and the company.
- Implemented innovative technology solutions to optimize client engagement and transaction management.
- Oversaw project budgets, ensuring financial accountability and resource allocation aligned with strategic goals.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Science - Banking, Finance And Economics
Rollins College
Winter Park, Florida06-2020
Skills
- Entrepreneurship
- Business Strategy
- Product Development
- Team Leadership
- Market Analysis
- Financial Planning
- Oriented Toward Problem Solving
- Building and Maintaining Relastionships
- Revenue Optimization
Certification
- Certified Business Analysis Professional - International Institute of Business Analysis (CBAP)
- Certified Residential Mortgage Specialist (CRMS)
- Certified Mortgage Advisor (CMA)
- Accredited Mortgage Professional (AMP)
- Certified Mortgage Consultant (CMC)
- Luxury Home Sales (CLHMS)
- Pricing Strategy Advisor (PSA)
- Certified Residential Sales (CRS)
Timeline
Entrepreneur
Williams Mortgage & Real Estate Services, LLC
05.2006 - Current
Bachelor of Science - Banking, Finance And Economics
Rollins College