SUSAN H. VICKERY
Sylacauga,AL
Summary
Reliable employee seeking the right position with successful and friendly company Outgoing candidate with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Publix
05.2023 - Current
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Volunteer Coordinator
Aveanna Heathcare
01.2018 - 05.2023
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Established vendor relationships to access timely services in support of events.
- Developed, staffed and conducted special events.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
Administrative Coordinator
ChristPoint Community Church
09.2013 - 07.2017
- Managed day to day operations. Took care of facility as well as assisted all all ministries of church. Also served all members and attenders with their needs. Assistant to pastor. Prepared and printed weekly bulletin.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Prepared Wednesday dinners weekly for members and attenders.
Education
High School Diploma -
Sylacauga High School
Sylacauga, AL05.1971
Skills
- Sales expertise
- Hospitality service expertise
- Guest relations management
- Administrative support
- Professional telephone demeanor
- Creative problem solving
- Retail store support
- Account management
- Training coordination
- Volunteer recruitment strategy
- Relationship building
- Schedule Management
- Program oversight
- Mission-oriented
Timeline
Customer Service Representative
Publix
05.2023 - Current
Volunteer Coordinator
Aveanna Heathcare
01.2018 - 05.2023
Administrative Coordinator
ChristPoint Community Church
09.2013 - 07.2017
High School Diploma -
Sylacauga High School
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