Susan J. Bubacz

Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.

Greeted clients in person and on phone, assisted them with questions, merchandise purchases, placed orders, shipped items, etc. Merchandised and created displays in store front.

• Managed sensitive information with discretion, ensuring client confidentiality at all times.
• Supported office management tasks such as communications, taking/placing orders, performed inventory, acquired data for preparing reports as needed.

Welcome hundreds of folks personally that are visiting the Duluth/North Shore area. Directed them to local attractions, restaurants, shopping and gave them the history of Lake Superior from its geological beginning to current state. Provided literature and maps along with recommendations - depending on what client was looking for.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Management, Marketing, Grant Writing and Reporting, Fund Raising. Provided mentorship, guidance/training, and opportunities for personal/professional growth.
• Enhanced team collaboration through regular communication/education, goal setting, and inclusive performance evaluations.
• Established culture of team players by by fostering open communication channels and providing interwoven team experience.
• Cultivated positive work environment for clients, staff and board of directors that boosted morale and led to goals sought, but made the experience enjoyable.