SUSAN J. HUGG
Tyler,TX
Summary
Motivated healthcare professional with proven success as a resourceful and creative trouble shooter and advisor. I bring many years of healthcare expertise to medical billing and coding health administration. I have a strong work ethic and work independently. I have keen team collaboration skills with experience in improving processes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Student
Christian Women’s Job Corp
01.2023 - 05.2023
- NCWA Certification through Tyler Junior College in Medical Billing and Coding 2023
- Demonstrated adaptability by learning new Microsoft Word and Excel software programs and tools quickly, enhancing overall efficiency.
- Implemented assigned project-based learning assignments for deeper understanding of course material, leading to higher retention rates.
- Contributed to a positive classroom environment with clear expectations and mutual respect among other students.
- Participated in lecture classes and asked compelling questions to further solidify learning.
Home Health RN
CHRISTUS HOME CARE
07.2022 - 01.2023
- Accurately collected required data as part of assessments
- Developed and implemented individualized teaching plans
- Presented assigned clients at weekly nursing case conferences
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, including LVNs, home health aides and therapists, resulting in better health outcomes.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Medical Imaging Company Office Assistant
HUGG CONSULTING
01.2012 - 06.2022
- Streamlined communication between employees for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and inquiries.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Assisted in financial tasks such as invoicing, and budget preparation to ensure accuracy.
- Coordinated travel arrangements for CEO.
- Monitored and tracked budget and expenses.
- Edited documents, such as company materials, as requested for grammar errors.
- Managed incoming email correspondence to enhance CEO performance and reduce time spent on processing and responding.
- Informed and supported CEO through consistent communication and administrative support duties.
- Compiled and analyzed data, as requested, for funding and investing sources.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track investor and customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into Excel spreadsheets.
- Assisted with business travel and supplies' budgeting and financial management to keep office operating within budget.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Home Health RN
ACCREDITED HOME CARE, DBA AVEANNA HOME CARE
01.2011 - 01.2012
- See Home Health Registered Nurse job description under "Christus Home Health".
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed care from admission to discharge.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversaw delivery of care for patients on Home Health Care team, providing direct care, and supervising team comprised of LPNs, Home Health Aides, PTs, OTs, SWs and STs.
- Provided exceptional care to high-acute patients needing complex care such as home long term ventilator management, extensive wound care and rehabilitation.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission based on appropriate department policy.
Civil, 1st lieutenant and Chief Nursing Officer
USAF Auxilliary
01.2009 - 01.2011
- Collaborated with the team to achieve successful project outcomes by executing assigned tasks efficiently.
- Strengthened communication among team members by actively participating in weekly briefings, ensuring clarity of tasks and responsibilities.
- Followed instructions and safety protocols to prevent accidents and injuries.
Home Health RN
LIVINGSTON MEMORIAL VISITING NURSES
01.2010 - 06.2010
- See Home Health Registered Nurse job description under "Christus Home Health".
Family Violence Project and Teen Pregnancy Program
RN Counselor
01.1989 - 01.1990
- Developed plans of care including measurable goals and outcomes
- Oriented and trained primary caregivers and clients to meet specific needs
- Coordinated client care through documentation and timely communications
- Improved patient outcomes by providing high-quality care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients on self-care techniques, Safety protocols, and promoting lifestyle changes for improved health.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Devised individualized care plans tailored to each person's unique situation, optimizing clinical outcomes.
- Participated in professional development opportunities regularly to stay current on best practices.
- Served as a liaison between physicians and clients to facilitate clear communication regarding treatment options and progress updates.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying Medi-Cal (Medicaid) and private insurance coverage limitations.
- Finding secure shelter for battered partners and their children.
- Audited charts and reviewed clinical documents to verify accuracy.
- Communicated with project team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of conditions, and updated clinical supervisors with current information.
- Delivered high level of quality care to diverse populations while overseeing client care based on appropriate department policy.
Education
Bachelor of Science - Nursing
San Francisco State University College of Nursing
San Francisco, CA12.1989
Certificate in Medical Billing and Coding and Health Care Administration completed - Medical Insurance Billing, Coding And Health Admin
Tyler Junior College
Tyler, TX09.2023
Skills
- Research and Analysis
- Positive Attitude
- Punctual and Reliable
- Microsoft Office
- Team Support
- Attention to Detail
- Time Management
- Effective Communication
Additional Information
- HONORS , Sigma Theta Tau International Nursing Society 1988-present
- LICENSES and CERTIFICATIONS Certified Professional Coder- Apprentice (CPC-A) through AAPC 12/23/2023
- RN License in the state of Texas 2022 – 2025: (also PA, CA et. al.) number provided upon request
- WOCN certified: 2013, Case Management 2013, Advanced Cardiac Life Support, Trauma Nursing and Pediatric Life Support 1998
Certification
- Certified Professional Coder -Apprentice (CPC-A) 12/23/2023. Training - TJC: 2023
- Licensed Registered Nurse (Texas): 2022-2025.
Timeline
Student
Christian Women’s Job Corp
01.2023 - 05.2023
Home Health RN
CHRISTUS HOME CARE
07.2022 - 01.2023
Medical Imaging Company Office Assistant
HUGG CONSULTING
01.2012 - 06.2022
Home Health RN
ACCREDITED HOME CARE, DBA AVEANNA HOME CARE
01.2011 - 01.2012
Home Health RN
LIVINGSTON MEMORIAL VISITING NURSES
01.2010 - 06.2010
Civil, 1st lieutenant and Chief Nursing Officer
USAF Auxilliary
01.2009 - 01.2011
Family Violence Project and Teen Pregnancy Program
RN Counselor
01.1989 - 01.1990
Bachelor of Science - Nursing
San Francisco State University College of Nursing
Certificate in Medical Billing and Coding and Health Care Administration completed - Medical Insurance Billing, Coding And Health Admin
Tyler Junior College
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