Objective: Seeking a position in which my skills can be used to maximum capacity in a stable organization that offers a variety of challenges and career advancement
Hi, I’m
Susan Jan Harper-Fisher
Advocate For Humanitarian Success
Desoto,Texas
Summary
Overview
11
years of professional experience
2
Certifications
Work History
United States Post Service (PSE Clerk)
1 2013 - 4 2013
Job overview
- Responsible for operating and running mail for various locations throughout Dallas metroplex
- Sorted, joggled, and manual feed mail through machines
- Cleared jams and cleared full mail bins for smooth operation of consistent mail distribution to appropriate bins
- Stacked mail for 2nd run and moved it to locations for distribution
- Relieved employees for breaks and lunch
- Supported other employees and supervisors in other areas.
- Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees
- Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers
- Set staff schedules to optimized coverage of all areas
- Upheld professional demeanor when interacting with customers, coworkers, and supervisors to maintain positive work environment
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters
- Upheld professional demeanor when interacting with customers, coworkers, and supervisors to maintain positive work environment
Methodist Hospital (Registration Representative)
01.2010 - 01.2012
Job overview
- Registration of patients directly admitted and seen for outpatient procedures
- Copy/verify ID and insurance information and enter new patient information in system as required
- Explain and obtain consent prior to admission
- Collect co-pays and payments for services rendered
- Directed patients to appropriate financial counselors for further explanation of benefits
- Directed incoming calls for patient's location to floors and departments upon request
- Made reservations for guests in hotel rooms located on 4th floor of hospital, took payments, and processed refunds as needed
- Printed and tubed armbands and labels to floors upon request.
- Streamlined internal processes for improved efficiency, reducing overall costs for organization
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth
- Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts
- Streamlined internal processes for improved efficiency, reducing overall costs for organization
- Generated reports detailing findings and recommendations
- Developed effective improvement plans in alignment with goals and specifications
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events
- Evaluated customer needs and feedback to drive product and service improvements
Children's HospitalDallas, TX
Case Manager Aide
12.2005 - 10.2008
Job overview
- Administrative Assistant/Secretary (Risk Management) - Provided general administrative support to Director
- Processed all invoices
- Expenses, typed letters, updated th approved driver’s list, coordinated/scheduled meetings, screened and forwarded calls accordingly, and backup support to QRM Clinical Secretary.
- Patient Access Representative (Neurophysiology) - Responsible for performing scheduling, pre-registration, insurance verification, obtaining authorizations, and referrals for outpatient clinic visits to ensure patients and families receive quality, timely, and courteous service; confirming appointments, and updating patient information
- Back-up for Sleep Coordinator (research/follow-up with physicians regarding previously scheduled sleep study appointments, resubmitted to be rescheduled).
- Clerk III (Clinical Resource Management) - Met with families, helped find pediatrician for patients, accessed family’s needs (Medicaid, wick, financial counseling, social work) paged as needed
- Scheduled follow-up and specialty appointments, and insurance verification
- Inquired about immunizations to see if current
- Emailed new physician's information to demographics department and followed up to ensure correct information in system
- Updated information in patient's charts
- Got authorizations for transport at Case Manager's discretion
- Faxed d/c orders, and durable medical equipment as needed
- Made follow-up appointments for Baylor Our Children’s House and Scottish Rite patients
- Copied scripts and faxed them to pharmacy
- Made list of over 300 physicians for department and binder with case management information for new employees.
Duncanville ISD (Teacher’s Aide/Attendance Clerk)
09.2004 - 05.2005
Job overview
- Assist students with completing worksheets, reading, alphabet sounds, class projects, and writing skills
- Updated students’ calendars regarding work and conduct and filed daily paperwork
- Provided training, feeding, and clean-up of special education students
- Answered phones, and greet parents, students, and visitors
- Issue/collect textbooks, distribute tardy passes, wrote referrals, type letters, and send notices
- Corresponded with teachers/parents regarding attendance issues
- Cafeteria and crossing guard duty as needed.
- Managed calendars and scheduled appointments to maintain smooth flow of operations
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings
- Processed documents and materials to disseminate information to appropriate parties
- Purchased and maintained office supplies
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
- Managed tax drawers, resolved variances and filed company receipts
- Monitored and tracked budgets and expenses
- Coordinated and scheduled meetings and appointments
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail
- Created and maintained detailed records of all office activities
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner
- Compiled and analyzed data to produce reports
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
- Utilized office management software to record and track customer information
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
- Input data into spreadsheets and databases
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management
- Coordinated travel arrangements for staff members
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members
- Processed incoming and outgoing mail and packages according to established procedures
- Provided meeting support by taking minutes and dictations
- Interacted with customers by phone, email, or in-person to provide information
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
- Edited and proofread documents for accuracy and completeness
- Informed and supported business leaders through consistent communication and administrative support duties
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
- Supported staff on special assignments and ad hoc projects
- Produced high-quality communications for internal and external use
- Increased efficiency by streamlining filing systems and organizing important documents
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities
- Monitored office supplies and made arrangements for restocking of low-stock items
- Issued invoices and followed up on outstanding payments to remind clients to pay on time
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Maintained filing system and organized customer documents for easy retrieval of information
- Improved customer satisfaction by promptly answering inquiries and providing accurate information
- Routed business correspondence, documents, and messages to correct departments and staff members
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Booked and prepared meeting rooms, making arrangements for availability of refreshments
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company
- Reviewed files, records and other documents to obtain information to respond to requests
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Assisted with onboarding of new employees
- Edited documents to keep company materials free of grammar errors
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked well in a team setting, providing support and guidance
- Proven ability to develop and implement creative solutions to complex problems
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Delivered services to customer locations within specific timeframes
- Passionate about learning and committed to continual improvement
- Developed strong organizational and communication skills through coursework and volunteer activities
- Gained strong leadership skills by managing projects from start to finish
- Cultivated interpersonal skills by building positive relationships with others
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Applied effective time management techniques to meet tight deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Gained extensive knowledge in data entry, analysis and reporting
- Learned and adapted quickly to new technology and software applications
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated strong organizational and time management skills while managing multiple projects
U.T. Southwestern Medical Center (Senior CSA)
01.2001 - 08.2003
Job overview
- Scheduled appointments, physicals, follow-up visits, and physician’s daily schedule
- Prescription refills, insurance verification, chart ordering, distributed lab results
- Greeted and direct patients/visitors to appropriate location, providing information as needed (received many letters of commendation on surveys handed out daily)
- Arrive patients by ensuring accuracy of services rendered, appropriate charges are processed, collected, and post daily payments
- Coordinate and maintain patient records; ensure integrity and availability of information; maintain patient confidentiality in accordance with university and department policy
- Contributed to development of promotional strategies that successfully attracted new customers
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Investigated and resolved accounting, service and delivery concerns
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Participated in visual merchandising efforts, creating appealing displays that showcased products effectively
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Demonstrated safe practices and procedures in store by adhering to company standards
- Contributed to the development of promotional strategies that successfully attracted new customers
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests
Job overview
- Assisted development and implementation of new administrative procedures.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Delivered services to customer locations within specific timeframes
- Gained strong leadership skills by managing projects from start to finish
- Gained extensive knowledge in data entry, analysis and reporting
- Provided professional services and support in dynamic work environment
- Worked flexible hours across night, weekend, and holiday shifts
- Developed and maintained courteous and effective working relationships
- Worked well in team setting, providing support and guidance
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Developed strong communication and organizational skills through working on group projects
- Self-motivated, with strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service
- Adaptable and proficient in learning new concepts quickly and efficiently
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated leadership skills in managing projects from concept to completion
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in team environment
- Learned and adapted quickly to new technology and software applications
- Provided professional services and support in dynamic work environment
- Worked well in team setting, providing support and guidance
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Self-motivated, with strong sense of personal responsibility
- Organized and detail-oriented with strong work ethic
- Skilled at working independently and collaboratively in team environment
- Provided professional services and support in dynamic work environment
- Provided professional services and support in dynamic work environment
Skills
ZoomTeamsMicrosoft Suite (Excel, etc)Type 65wpmData entry10-key by touch
Analytical Thinking
Multitasking
Time management abilities
References
References
Available Upon RequestCertification
Certification CitiSquare Citisquare AmericorpsC
Timeline
Methodist Hospital (Registration Representative)
01.2010 - 01.2012
Case Manager Aide
Children's Hospital
12.2005 - 10.2008
Duncanville ISD (Teacher’s Aide/Attendance Clerk)
09.2004 - 05.2005
U.T. Southwestern Medical Center (Senior CSA)
01.2001 - 08.2003
United States Post Service (PSE Clerk)
1 2013 - 4 2013