Summary
Overview
Work History
Skills
References
Certification
Timeline
Hi, I’m

Susan Jan Harper-Fisher

Advocate For Humanitarian Success
Desoto,Texas
Susan Jan Harper-Fisher

Summary

Objective: Seeking a position in which my skills can be used to maximum capacity in a stable organization that offers a variety of challenges and career advancement

Overview

11
years of professional experience
2
Certifications

Work History

United States Post Service (PSE Clerk)
1 2013 - 4 2013

Job overview

  • Responsible for operating and running mail for various locations throughout Dallas metroplex
  • Sorted, joggled, and manual feed mail through machines
  • Cleared jams and cleared full mail bins for smooth operation of consistent mail distribution to appropriate bins
  • Stacked mail for 2nd run and moved it to locations for distribution
  • Relieved employees for breaks and lunch
  • Supported other employees and supervisors in other areas.
  • Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees
  • Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers
  • Set staff schedules to optimized coverage of all areas
  • Upheld professional demeanor when interacting with customers, coworkers, and supervisors to maintain positive work environment
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters
  • Upheld professional demeanor when interacting with customers, coworkers, and supervisors to maintain positive work environment

Methodist Hospital (Registration Representative)
01.2010 - 01.2012

Job overview

  • Registration of patients directly admitted and seen for outpatient procedures
  • Copy/verify ID and insurance information and enter new patient information in system as required
  • Explain and obtain consent prior to admission
  • Collect co-pays and payments for services rendered
  • Directed patients to appropriate financial counselors for further explanation of benefits
  • Directed incoming calls for patient's location to floors and departments upon request
  • Made reservations for guests in hotel rooms located on 4th floor of hospital, took payments, and processed refunds as needed
  • Printed and tubed armbands and labels to floors upon request.
  • Streamlined internal processes for improved efficiency, reducing overall costs for organization
  • Collaborated with cross-functional teams to develop new strategies for increased revenue generation
  • Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth
  • Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts
  • Streamlined internal processes for improved efficiency, reducing overall costs for organization
  • Generated reports detailing findings and recommendations
  • Developed effective improvement plans in alignment with goals and specifications
  • Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events
  • Evaluated customer needs and feedback to drive product and service improvements

Children's Hospital
Dallas, TX

Case Manager Aide
12.2005 - 10.2008

Job overview

  • Administrative Assistant/Secretary (Risk Management) - Provided general administrative support to Director
  • Processed all invoices
  • Expenses, typed letters, updated th approved driver’s list, coordinated/scheduled meetings, screened and forwarded calls accordingly, and backup support to QRM Clinical Secretary.
  • Patient Access Representative (Neurophysiology) - Responsible for performing scheduling, pre-registration, insurance verification, obtaining authorizations, and referrals for outpatient clinic visits to ensure patients and families receive quality, timely, and courteous service; confirming appointments, and updating patient information
  • Back-up for Sleep Coordinator (research/follow-up with physicians regarding previously scheduled sleep study appointments, resubmitted to be rescheduled).
  • Clerk III (Clinical Resource Management) - Met with families, helped find pediatrician for patients, accessed family’s needs (Medicaid, wick, financial counseling, social work) paged as needed
  • Scheduled follow-up and specialty appointments, and insurance verification
  • Inquired about immunizations to see if current
  • Emailed new physician's information to demographics department and followed up to ensure correct information in system
  • Updated information in patient's charts
  • Got authorizations for transport at Case Manager's discretion
  • Faxed d/c orders, and durable medical equipment as needed
  • Made follow-up appointments for Baylor Our Children’s House and Scottish Rite patients
  • Copied scripts and faxed them to pharmacy
  • Made list of over 300 physicians for department and binder with case management information for new employees.

Duncanville ISD (Teacher’s Aide/Attendance Clerk)
09.2004 - 05.2005

Job overview

  • Assist students with completing worksheets, reading, alphabet sounds, class projects, and writing skills
  • Updated students’ calendars regarding work and conduct and filed daily paperwork
  • Provided training, feeding, and clean-up of special education students
  • Answered phones, and greet parents, students, and visitors
  • Issue/collect textbooks, distribute tardy passes, wrote referrals, type letters, and send notices
  • Corresponded with teachers/parents regarding attendance issues
  • Cafeteria and crossing guard duty as needed.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings
  • Processed documents and materials to disseminate information to appropriate parties
  • Purchased and maintained office supplies
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to correct recipients in timely manner
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
  • Managed tax drawers, resolved variances and filed company receipts
  • Monitored and tracked budgets and expenses
  • Coordinated and scheduled meetings and appointments
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail
  • Created and maintained detailed records of all office activities
  • Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner
  • Compiled and analyzed data to produce reports
  • Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
  • Utilized office management software to record and track customer information
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
  • Input data into spreadsheets and databases
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management
  • Coordinated travel arrangements for staff members
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members
  • Processed incoming and outgoing mail and packages according to established procedures
  • Provided meeting support by taking minutes and dictations
  • Interacted with customers by phone, email, or in-person to provide information
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory
  • Edited and proofread documents for accuracy and completeness
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
  • Supported staff on special assignments and ad hoc projects
  • Produced high-quality communications for internal and external use
  • Increased efficiency by streamlining filing systems and organizing important documents
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities
  • Monitored office supplies and made arrangements for restocking of low-stock items
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time
  • Verified transactions, product orders and shipping dates and entered information into databases and reports
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
  • Maintained filing system and organized customer documents for easy retrieval of information
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information
  • Routed business correspondence, documents, and messages to correct departments and staff members
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
  • Booked and prepared meeting rooms, making arrangements for availability of refreshments
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company
  • Reviewed files, records and other documents to obtain information to respond to requests
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Assisted with onboarding of new employees
  • Edited documents to keep company materials free of grammar errors
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Worked well in a team setting, providing support and guidance
  • Proven ability to develop and implement creative solutions to complex problems
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Delivered services to customer locations within specific timeframes
  • Passionate about learning and committed to continual improvement
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Gained strong leadership skills by managing projects from start to finish
  • Cultivated interpersonal skills by building positive relationships with others
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Applied effective time management techniques to meet tight deadlines
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Gained extensive knowledge in data entry, analysis and reporting
  • Learned and adapted quickly to new technology and software applications
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Demonstrated strong organizational and time management skills while managing multiple projects

U.T. Southwestern Medical Center (Senior CSA)
01.2001 - 08.2003

Job overview

  • Scheduled appointments, physicals, follow-up visits, and physician’s daily schedule
  • Prescription refills, insurance verification, chart ordering, distributed lab results
  • Greeted and direct patients/visitors to appropriate location, providing information as needed (received many letters of commendation on surveys handed out daily)
  • Arrive patients by ensuring accuracy of services rendered, appropriate charges are processed, collected, and post daily payments
  • Coordinate and maintain patient records; ensure integrity and availability of information; maintain patient confidentiality in accordance with university and department policy
  • Contributed to development of promotional strategies that successfully attracted new customers
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
  • Investigated and resolved accounting, service and delivery concerns
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Participated in visual merchandising efforts, creating appealing displays that showcased products effectively
  • Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Demonstrated safe practices and procedures in store by adhering to company standards
  • Contributed to the development of promotional strategies that successfully attracted new customers
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests

Job overview

  • Assisted development and implementation of new administrative procedures.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Delivered services to customer locations within specific timeframes
  • Gained strong leadership skills by managing projects from start to finish
  • Gained extensive knowledge in data entry, analysis and reporting
  • Provided professional services and support in dynamic work environment
  • Worked flexible hours across night, weekend, and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Worked well in team setting, providing support and guidance
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Developed strong communication and organizational skills through working on group projects
  • Self-motivated, with strong sense of personal responsibility
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Resolved problems, improved operations and provided exceptional service
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated leadership skills in managing projects from concept to completion
  • Organized and detail-oriented with strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Skilled at working independently and collaboratively in team environment
  • Learned and adapted quickly to new technology and software applications
  • Provided professional services and support in dynamic work environment
  • Worked well in team setting, providing support and guidance
  • Participated in team projects, demonstrating ability to work collaboratively and effectively
  • Self-motivated, with strong sense of personal responsibility
  • Organized and detail-oriented with strong work ethic
  • Skilled at working independently and collaboratively in team environment
  • Provided professional services and support in dynamic work environment
  • Provided professional services and support in dynamic work environment

Skills

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References

References
Available Upon Request

Certification

Certification CitiSquare Citisquare AmericorpsC

Timeline

Methodist Hospital (Registration Representative)
01.2010 - 01.2012
Case Manager Aide
Children's Hospital
12.2005 - 10.2008
Duncanville ISD (Teacher’s Aide/Attendance Clerk)
09.2004 - 05.2005
U.T. Southwestern Medical Center (Senior CSA)
01.2001 - 08.2003
United States Post Service (PSE Clerk)
1 2013 - 4 2013

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Susan Jan Harper-FisherAdvocate For Humanitarian Success