Susan K. (SuKay) Sheppard
Administration
Manchester,NH
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Secretary II
State of N.H., Department of Corrections, Women's
01.2024 - Current
- Handled sensitive information discreetly, assisted and assigned Warden with creating OPS bulletins for admission to visitors, volunteers and vendors.
- Monthly reports of the mileage for the department's vehicles.
- Answered multi-line phone system, assisting callers.
- Maintained daily report documents, memos and calendar bookings for rooms.
- In charge of supplies for the office.
- Scanning all documents for the facility. Monthly Financial Reports with tools and equipment, Daily Activity Reports and Monthly Incident Reports.
- The daily distribution of the mail.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Enhanced visibility of office policies by creating the Secretary II employee handbook.
- Posting and updating the PPD Manuals as instructed from the Commissioner.
Administrative Assistant
Spectrum Floors, Inc.
06.2020 - 08.2023
- Answering phones, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Notary Public to ensure payments from tiered customers.
Office Assistant
C & C Flooring, LLC
12.2018 - 04.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
High School Diploma -
Goffstown High School
Wallace Road, Goffstown, NH 0304506-1967
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Supply restocking
- File systems management
Certification
Notary Public for the State of New Hampshire
Timeline
Secretary II
State of N.H., Department of Corrections, Women's
01.2024 - Current
Administrative Assistant
Spectrum Floors, Inc.
06.2020 - 08.2023
Office Assistant
C & C Flooring, LLC
12.2018 - 04.2020
High School Diploma -
Goffstown High School
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