Susan Kelly Brown

• Upon assignment of projects, added Team members to job in company database/software program per Lead Appraiser's instructions.
• Researched all public domain information on property address, including county tax cards and bills, county parcel/aerial photos, zoning maps, FEMA flood map information, demographic data, and added that research to project files for Team members.
• Discussed property type/scope base of each new project with Team researcher and compiled checklist to send to Client/Property Contact in order to initiate contact and request required due diligence.
• Coordinated scheduling of onsite property visits/inspections with Client/Property Contact per Lead Appraiser's request. Also added confirmed appointments to Lead Appraiser's calendar/schedule along with all necessary location information (CAD parcel/aerial photos, site maps, surveys, Google Map photos) to assist Lead Appraiser in locating property.
• Managed on-site visits for large multi-property portfolios by mapping all properties and researching most time efficient route for inspecting locations, along with adding all appointments and identifying information to Lead Appraiser's calendar.
• Ordered third party property inspections when allowed by Client, from various third-party companies. Kept track of progress of those inspections and notified Team members of any issues and their resolution, along with filing reports in job file upon completion.
• Handled requests from Client/Client Manager/Lead Appraiser to schedule conference calls with Team members to discuss project details/concerns, adding appointments to calendar and sending invites to all attendees.
• Kept track of all job correspondence emails, Drop Box links, email attachments, data uploads and downloads from Client/Property Contact along with saving documents and relevant emails to project job files.
• Tracked progress of project statuses with Excel workbook, including Team member assignments, documenting due diligence request dates and follow-up emails, dates that inspections were scheduled and completed, Team research due dates, in house review due dates, and job completion due dates.
• Received Lead Appraiser's voice mails and transcribed messages to email to notify appraiser of questions or issues with completed reports.
• Took care of email notices and renewed/current certificates from company's appraisal licensing department for Lead Appraiser's licenses in all 50 states. Kept track of and updated those valid and expiring licenses on various appraisal bid websites and through Client banking institutions.

· Oversaw HR needs for 200+ employee operation across 30+ locations.

· Supported HR functions with emphasis on record keeping, data entry and general HR tasks.

· Processed and maintained confidentiality of sensitive personal information and documentation for employee actions such as new hires, grievance resolutions and terminations.

· Onboarded new employees with training and new hire documentation.

· Educated new hires about different benefit plans

· Helped employees register for benefits programs using online portals in Employee Navigator, Blue Cross Blue Shield, and MetLife.

· Partnered with HR director to oversee benefits open enrollment processes during 3rd quarter.

· Uploaded time records into MIP/HR module, made adjustments and approved regular payroll submissions to create accurate database for payroll processing functions

· Collaborated with Payroll Manager to assist with payroll data entry and processing for employees to comply with predetermined company guidelines.

· Addressed and resolved general payroll-related inquires.

· Updated personnel handbooks and individual records to keep filed accurate and detailed.

· Completed employee employment verifications and unemployment paperwork prior to hire or termination.

· Reported new hires to Attorney General's office with each new payroll cycle.

· Managed new hire and random monthly drug testing for employees.

· Notified newly eligible employees of 401K options during January and July enrollment periods.

· Report Worker's Comp accidents and file claims with insurance companies.

· Responded to inquiries by answering telephone calls, in-person questions and emails.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Processed employee termination paperwork at direction of supervisory staff.
• Answered and redirected incoming phone calls for office.
• Reviewed time records for 200+ employees to verify accuracy of information.
• Processed salary changes in payroll and monthly leave accruals.
• Served as backup for payroll supervisor to process open record requests.

• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Troubleshot copy machines and printers and scheduled service as needed.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Sorted, received and distributed mail correspondence between departments and personnel.

• Answered customer questions and provided information about property taxes.
• Checked previous descriptions, certifications and official documentation against current condition of property.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
• Researched information in municipal archives upon request of public officials or private citizens.
• Visited site locations to assist Chief Appraiser with assessing value of residential and commercial properties.

• Maintained efficient office operations by handling AP/AR and other bookkeeping duties.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted broker and agents with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Worked with various newspapers and magazines to advertise property listings for all agents.
• Updated available commercial and residential property listings on company website.

• Managed food service, food production, sanitation and staff supervision.
• Disseminated information to community agencies, school staff and students to promote increased interest in lunch programs.
• Used Excel to prepare production sheets and maintain accurate records.
• Planned weekly nutritionally balanced menus to reflect current dining trends.
• Prepared beverage and food items to meet mandated nutritional and project meal requirements.
• Promoted student and staff satisfaction by serving and merchandising meals.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Oversaw food preparation and monitored safety protocols.
• Developed unique events and special promotions to drive sales.
• Initiated purchase orders and bids in accordance with budgetary restrictions and district policies.
• Supervised 40+ employees at 5 different campuses.
• Processed and determined eligibility for approximately 3500 students for USDA Child Nutrition Program.

• Generated menus for students based on preferences, wellness goals and dietary guidelines.
• Responsible for daily maintenance of student accounts in school district's point of sale system used in campus lunchrooms.
• Oversee and direct cashiers in matters of daily cash management.
• Processed applications and determined eligibility for approximately 3500 students for USDA Child Nutrition Program.
• Maintained inventory records for receiving and distribution of commodity foods received USDA.
• Coded all bills for supplies orders and forwarded that information to district finance office.
• Offered technical support and troubleshot issues to enhance office productivity.
• Answered phones and assisted parents and teachers with questions concerning various matters associated with school district's child nutrition program.

• Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
• Distributed, accepted and processed employment applications to pre-screen and schedule follow-up interviews.
• Assisted with on-boarding process of new hires.
• Assisted with meetings and presentations within company.
• Posted positions through approved recruitment channels.
• Responsible for 3 (Jamak Chicago, Jamak Weatherford, Reata Restaurant, Reata Ranch) company newsletters. Set layouts and selected photos for stories to boost employee readership.