Summary
Work History
Education
Skills
Timeline
OperationsManager

Susan L. Baller

Revenue Cycle - Operations
Gilbert,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Billing Analyst, Customer Financial Services

SnapNurse
07.2021 - Current
  • Review and analyze client contracts to ensure accurate billing
  • Audit billing files for discrepancies, such as incorrect rates, incorrect hours, fraud, etc..
  • Process credit & debit requests ensuring proper approval documentation is in place
  • Ensure timely follow-up and resolution of internal and external inquiries of billing issues
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Prepared invoices weekly, effectively sending out bills for upwards of 175 customers monthly.
  • Interacted with personnel in Loss Prevention and AR departments, effectively building lasting relationships.
  • Assisted OTC Director with occasional special projects.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Researched portals issues related to non-payment within e-billing vendor portals.

Billing Assistant

Albert & Mackenzie law firm
02.2019 - 10.2019
  • Reviewed monthly bills to ensure accuracy and correct billing
  • Performed various accounts receivable activities including disputes, adjustments, collections, etc.
  • Produced numerous financial and business reports based on business needs
  • Worked with attorneys and management to proactively correct billing errors
  • Produced and mailed invoices, payment reminders and financial notices.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry skills to accurately document and input statements.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.

Billing Coordinator

CenturyLink
01.2016 - 09.2018
  • Analyzed billing data to ensure accurate and complete information
  • Managed billing inquiries and disputes in accordance with customer contract requirements
  • Proactively reconciled invoices to ensure accuracy
  • Processed credits and debits by communicating with customers
  • Collaborated with sales and other internal departments to preemptively resolve billing discrepancies accounts payable auditor | network global logistics
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Accounts Payable Auditor

Network Global Logistics
06.2014 - 01.2016
  • Audited invoices for discrepancies to minimize billing irregularities
  • Managed contractor disputes such as incorrect rates and over-charges
  • Reviewed contracts to confirm correct billing activity
  • Prepared monthly reports for accounting department
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

Education

Bachelor of Sciences - Business Management

Metropolitan State University of Denver
Denver, CO

Skills

  • Financial and billing analysis
  • Skillful in Microsoft Office, including Excel, and Microsoft Dynamics GP
  • Proficient in Salesforce, QuickBooks, Google Workspace, and various other software
  • Able to work collaboratively in team environment to accomplish common goals
  • Capable of working effectively with individuals at all levels of organization
  • Time management and organizational skills
  • Customer Needs Assessments
  • Independent Judgement
  • Dispute Resolution
  • Billing Data Verification
  • Billing Document Creation
  • A/P and A/R Expertise
  • Auditing Proficiency
  • Accounting Functions
  • Discrepancy Reconciliation

Timeline

Billing Analyst, Customer Financial Services

SnapNurse
07.2021 - Current

Billing Assistant

Albert & Mackenzie law firm
02.2019 - 10.2019

Billing Coordinator

CenturyLink
01.2016 - 09.2018

Accounts Payable Auditor

Network Global Logistics
06.2014 - 01.2016

Bachelor of Sciences - Business Management

Metropolitan State University of Denver

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Susan L. BallerRevenue Cycle - Operations