SUSAN L. HALLMAN
Berryville,VA
Summary
Methodical Quality Control Analyst skilled in maintaining protocols to positively impact inspection quality. Proven experience within FEMA performing direct hands-on work in QA and QC functions with strong familiarity of general practices.
Overview
29
29
years of professional experience
Work History
Review Specialist - Surge Staff
WSP-FEMA Housing Project
2017.09 - 2021.07
- Review FEMA inspections for disaster related damages to real and personal property noting any non-disaster related damage and commenting on any extraordinary circumstances that could affect the processing of the inspection
- Review and assess residential damage inspections for conformity to the FEMA Inspection Guidelines and the Quality of the inspection
- Identify and Report Quality data Internally and Externally
- Recorded in a log of activities to accurately complete daily reports
- Assisted with analyzing the manpower requirements for each declared disaster using mapping tools, QC analysis and the size of the disaster
- Analyzed, and evaluated programmatic activities, policies and/or reviewing mission-critical objectives to ensure we have proper programs to assist our inspectors and WSP during active disasters
- Utilized IHP policies and procedures
- Performed technical writing functions, utilized knowledge of the Individuals and Household Programs and various areas of emergency management, including reports of research findings
- Worked with management to facilitate career development job training aids for learning and growth opportunities, serving as the subject matter specialist or working with multiple subject matter specialist
- Identified and reported on quality data internally and externally
- Primary responsibility for oversight of Review Queue production; heavy involvement in Review Queue production
- Maintain a familiarity with the FEMA software, implement new program updates and advise appropriate staff of any program changes
- Assigned and reviewed work with subordinates, training and working effectively with subordinates from a variety of backgrounds and with different levels/areas of training
- Field questions and provide guidance for internal and external customers
- Proactive interaction with Field Staff, QC Processes, FEMA Staff and Production
- Maintained communication with natural disaster survivors, housing inspectors to facilitate applicants to return to their homes
- Ability to operate multiple computer programs simultaneously including MS Office, National Emergency Management Information System (NEMIS), and an electronic case management system
- Other duties as assigned.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
School Bus Driver/Driver Trainer
Clarke County Public Schools
2009.10 - 2021.07
- Provide safe transportation to and from school, field trips or athletic events
- Complete coordinating paperwork and inspections on time
- Job requires that you have Class B CDL with airbrakes
- Trainer position requires you to teach potential drivers the classroom, pre-trip and driving portions of the CDL process
- During the classroom portion each perspective driver will be able to pass the DMV testing requirements and obtain their temporary license
- After learning the pre-trip and driving portion each applicant will be capable of obtaining their CDL Class B license through the DMV.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
Quality Control Analyst
WSP USA Inspection Services
2021.07 - Current
- Analyzed quality and performance data to support operational decision-making.
- Reported problems and concerns to management.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified and reported on quality data internally and externally.
- Edited, proofed and critiqued internal documents to improve clarity.
- Map areas to determine QC Inspector are based on inspector/zip code ratio.
- Accomplished multiple tasks within established timeframes.
Owner/Bookkeeper
Budget Handyman Service
2001.01 - 2021.12
- Own and operate small handyman business
- Provide estimates to customers and answer all related questions pertaining to the tasks
- Functions of business include kitchen and bath remodeling, installation of ceramic tile and other flooring, landscaping and general home maintenance.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Inspection Review
Parsons Brinkerhoff-FEMA Housing Project
2003.09 - 2007.01
- Duties include reviewing inspections returned from the field for accuracy and contacting the inspectors with questions regarding problem inspections
- Answer questions from inspectors and other review staff in reference to inspections and policy and procedure
- Call applicants that the inspectors have been unable to contact and verity current phone numbers and addresses.
Inspection Review Specialist
FEMA
1995.06 - 2001.09
- Duties include reviewing inspections returned from the field for accuracy and contacting the inspectors with questions regarding problem inspections
- Answer questions from inspectors and other review staff in reference to inspections and policy and procedure
- Call applicants and discuss their case based on outcome of inspection
- Train new Inspection Review Staff.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Education
VDOE
CDS Tractor Trailer Training
04.2020
In Home Professions
01.2017
Warren Memorial Hospital
03.2009
Clarke County High School
06.1984
Skills
- Corrective Actions
- Problem-solving
- Software proficiency
- Technical expertise
- Effective communication
- Time management
- Analytical thinking
- Attention to detail
- Data interpretation
- Organizational skills
References
Available upon request.
Timeline
Quality Control Analyst
WSP USA Inspection Services
2021.07 - Current
Review Specialist - Surge Staff
WSP-FEMA Housing Project
2017.09 - 2021.07
School Bus Driver/Driver Trainer
Clarke County Public Schools
2009.10 - 2021.07
Inspection Review
Parsons Brinkerhoff-FEMA Housing Project
2003.09 - 2007.01
Owner/Bookkeeper
Budget Handyman Service
2001.01 - 2021.12
Inspection Review Specialist
FEMA
1995.06 - 2001.09
VDOE
CDS Tractor Trailer Training
In Home Professions
Warren Memorial Hospital
Clarke County High School
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