Susan L. Pagano
Willington,CT
Summary
Skillful and dedicated Executive Assistant with extensive experience in coordination, planning and support of daily operational and administrative functions in Healthcare organization. Accustomed to working in highly confidential environment. Accustomed to long hours and multiple consecutive demands.
Overview
22
22
years of professional experience
Work History
Executive Assistant
Hartford HealthCare Central Region
New Britain, CT
05.2019 - Current
- Set up meeting and event logistics for senior management, including executives and directors.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Obtained signatures for important financial and legal documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting attendees. This also included arranging dinner meetings at outside establishments.
- Oversaw executive schedules for team of four healthcare leaders.
- Attended conferences in person and via e-conference format to represent organization and executives. This included initiating Zoom and VMR meetings.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Restocked office and break room supplies to maximize team productivity.
- Arranged payment of invoices and submitted purchase orders for executive expenses.
- Point person for assisting other administrative assistants in troubleshooting IT issues for meetings and presentations
- Prepared meeting materials for executives. This included word documents, excel spreadsheets, and powerpoint presentations.
- Arranged all aspects of Nurses Week Celebration as well as the annual Nightingale Celebration for the Central Region honorees.
Executive Assistant
Hartford HealthCare Rehabilitation Network
Newington, CT
12.2018 - 05.2019
- Managed sensitive information with discretion while providing administrative support to executive teams.
- Scheduled conferences and all associated travel arrangements, including hotel, airfare and ground transportation.
- Coordinated executive schedules for team of 3 Hartford HealthCare Community Network leaders.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Answered phones and emails for Senior Executives with efficiency and appropriate responses.
Executive Assistant
Trinity Health Of New England
Enfield, Stafford Springs, CT
07.2015 - 03.2018
- Assisted in the oversight and management of the daily operations of the office.
- Coordinated and maintained meeting calendars for Executive Director and 3 Clinical Managers.
- Served as liaison between all vendors and agency.
- Maintained and updated documentation for Regulatory purposes.
- Coordinated and prepared all materials and speakers for annual staff Competency Training.
- Assisted the Quality Team in preparing for all Regulatory Surveys. Point person for gathering documents when surveyors were present as well as assisted in preparing any follow up plans of correction.
- Ensured that meetings for multiple committees were prepped, minutes were taken and follow up work was completed.
- Processed and submitted invoices, PO’s and contracts for Ancillary, Quality and Nursing Administration Departments.
- Assisted in preparation of Quality Reports to be submitted to the Johnson Memorial Hospital Board of Directors.
- Maintained HR files for all staff including licensing, certifications, and education.
Event Coordinator (Volunteer Position)
First United Methodist Church
Stafford Springs, CT
09.2002 - 12.2017
- Created and organized numerous events per year, both for fund raising and enjoyment. These events encompassed a wide range of themes and activities including dinners, Golf Tournaments, Talent Shows, Craft Fairs, and Special Services. The preparation for the event involved everything from advertising to cooking and decorating.
- Composed agendas and took minutes for many committees that I also served on. These included Lay Leadership Development Committee, Worship Committee, and Pastor Parish Relations Committee.
Medical Receptionist
Dr. Laureen F. Rubino, FACS
Manchester, CT
06.2013 - 02.2015
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy surgical office with 2 providers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Set up appointments for physician visits and procedures using calendar software.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Managed a multi-line phone system and greeted all patients.
- Straightened up the waiting room so that it remained neat and organized.
- Handled all office supply ordering including ink cartridges, toner and paper
- Observed strict HIPAA guidelines at all times according to company policy.
Interventional Scheduler/MRI Support Specialist
Jefferson Radiology
East Hartford, CT
02.2007 - 04.2013
- Scheduled patients for breast biopsies and interventional procedures using a multi-doctor, multi-location schedule.
- Explained all procedures and preps to provide excellent patient care.
- Assisted in tracking statistics for the Interventional procedures.
- Ensured that all patient’s lab tests and medications were received prior to day of procedure.
- Ensured that all MRIs for all locations of Jefferson Radiology were scheduled correctly.
- Verified that all clinical information for all MRIs was entered correctly.
- Served as a liaison between the MRI technologists and medical offices to ensure excellent patient care.
- Created protocol manual for MRI Support Specialist position.
- Conducted screening questionnaires on MRI patients for future appointments.
- Received letter of commendation from a referring physician for demonstrating exceptional patient care and proficient attention to detail.
Education
Bachelor of Science - Biology
Eastern Nazarene College
Quincy, MASkills
- Microsoft Office proficiency
- Professional and mature
- Articulate and well-spoken
- Highly organized and capable of handling multiple tasks
- Strong customer service skills
- Proven and successful team and project leader
- Business correspondence
- Meeting planning
References
Available upon request
Timeline
Executive Assistant
Hartford HealthCare Central Region
05.2019 - Current
Executive Assistant
Hartford HealthCare Rehabilitation Network
12.2018 - 05.2019
Executive Assistant
Trinity Health Of New England
07.2015 - 03.2018
Medical Receptionist
Dr. Laureen F. Rubino, FACS
06.2013 - 02.2015
Interventional Scheduler/MRI Support Specialist
Jefferson Radiology
02.2007 - 04.2013
Event Coordinator (Volunteer Position)
First United Methodist Church
09.2002 - 12.2017
Bachelor of Science - Biology
Eastern Nazarene College
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