SUSAN LYNN FANCHER
St Louis,MO
Summary
Experienced with executive-level administrative support, ensuring seamless communication and coordination. Utilizes organizational skills to manage complex schedules and prioritize tasks effectively. Knowledge of maintaining confidentiality and delivering high-quality support to executive teams.
Overview
21
21
years of professional experience
Work History
Executive Support Specialist (Executive Assistant)
HUSCH BLACKWELL, LLP
03.2022 - Current
- Company Overview: Full-service litigation and business law firm with multiple locations across the United States - with over 800+ lawyers in 20+ offices, including The Link virtual office - serving clients with domestic and international operations
- Provide executive level administrative support to several attorney Partners of the Executive Leadership Team
- Schedule appointments and meetings on multiple Outlook calendars, which require multi-office and multi-time zones, video-conference and web-based participation
- Coordinate individual travel arrangements and negotiate hotel contracts and group dinner locations for special events and follow up with reconciling receipts and expense reports
- Create, edit, proofread, maintain, revise documents utilizing PowerPoint, Word, Excel
- Research and complete special projects as requested
C-Suite Executive Assistant
CHRISTIAN HORIZONS
11.2021 - 03.2022
- Company Overview: Faith-based, non-profit provider of excellent skilled nursing care and senior living through 11 Midwest communities (IL, IN, IA, MO); 1,500 employees
- Scheduled Teams meetings for executives, note-taking in some meetings, reviewed and approved expense reports, re-typed from scratch or updated COVID-19 clinical nursing policies and procedures, consolidated hundreds of retirement community forms and information for daily, weekly and monthly reporting to clinical staff or for submission to the Center for Disease Control (CDC) and to Medicare in order to maintain funding and healthcare compliance status
- Handled confidential and sensitive information with discretion and tact.
C-Suite Executive Assistant - Automation Solutions (VP of Human Resources)
EMERSON
07.2017 - 10.2021
- Company Overview: A $17 B (Fortune 200) diversified and high-growth global technology manufacturing and product service enterprise with 70,000+ multinational employees
- Supported the VP of Human Resources of the Automation Solutions platform ($11B+ annual revenue; 55,000 employees) for the global HR organization as well as the Chief Financial Officer (whose team was located in Minneapolis, MN)
- Maintained a high degree of confidentiality, accuracy and quality of work while providing day-to-day operational support (reporting, proofreading, research, writing correspondence, documentation, projects, web support, expense reports, preparation of presentations, travel reservations, meetings, telephone calls, conferences, and workshops)
- Coordinated extensive, complex international and domestic travel via commercial airline and with aviation department on company plane
- Proactively maintained Outlook calendars and daily schedules for two C-Suite executives: organized and scheduled local and global meetings as well as group conferences, WebEx & Teams meetings and phone conference calls with participants in multiple international time zones
- Managed over 300 emails daily and other correspondence to facilitate and streamline communication and enhance business processes on behalf of executive
- Served as a liaison between departments to facilitate effective communication throughout the company.
C-Suite Executive Assistant
SAVE-A-LOT FOOD STORES CORPORATE HEADQUARTERS
01.2016 - 01.2017
- Company Overview: National discount grocery food store chain; 1,300 stores across 36 U.S. States with over 7,000 employees and $4+B in annual sales
- Provided executive level assistance to the CEO/President and Board Member; also supported the CFO and the VP-General Counsel
- Maintained multiple Outlook calendars; coordinated travel; planned and scheduled meetings, conferences, Board meetings, WebEx meetings and conference calls
- Interacted with Board of Directors-coordinated travel arrangements, followed up on requests
C-Suite Executive Assistant
SUNEDISON SEMICONDUCTOR
01.2014 - 01.2016
- Company Overview: $1B global manufacturing leader of advanced silicon wafer technology solutions; 4,500 global employees
- Provided executive support to 3 top level executives (EVP/CFO; SVP-CHRO; and SVP-General Counsel)
- Initially hired as a contractor (via Staffing Solutions), then became a full-time permanent employee
- Managed Outlook schedules and calendars and prepared internal/external documents and correspondence
- Co-arranged Board of Directors conference calls, meeting schedule, quarterly travel, and annual offsite meetings
- Created, uploaded, and published Board of Director and Committee meeting documentation and agendas into the NASDAQ Directors Desk format
CEO Executive Assistant
RT MANAGEMENT SERVICES LLC
01.2010 - 01.2014
- Company Overview: A consulting and advisory firm which also included two other private entities, Topwater Capital Partners, L.P., and TopFloor Investment Partners
- Provided operational and executive support to the CEO/Board Member of 3 privately-owned businesses
- Answered incoming calls, scheduled meetings, coordinated domestic and international business and personal travel itineraries with private jet charter service or with travel agency representative for airline, transportation, and hotel arrangements
- Managed, paid and submitted both personal and business-related expenses, reports, client invoicing, tax recording and bill payments
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
C-Suite Executive Assistant
QINETIQ NORTH AMERICA (Westar Aerospace & Defense)
01.2004 - 01.2010
- Company Overview: Global engineering research and development company of products to defense, security, and commercial markets
- Coordinated daily schedule, answered/screened incoming calls, arranged meetings (internally/externally), completed/tracked expense reports and reimbursements, and produced correspondence
- Liaised with travel agency to book extensive (commercial airline and private jet) domestic/international travel with COO/President and Board/Committee members
- Provided administrative support at quarterly/annual meetings
- Managed both professional and personal schedule/calendar and prepared internal/external documents
- Multi-tasked, problem solved and utilized exceptional oral and written talents
- Arranged Board of Directors conference calls, meetings, quarterly travel, and annual offsite meetings at national and global locations
- Prioritized broad range of responsibilities essential to the smooth management of the executive's expansive home, 3 private businesses and social, philanthropic, and personal affairs
Education
Bachelor of Arts degree - Communications, Broadcast Television
Columbia College
Chicago, ILAssociate of Arts degree - English
William Rainey Harper College
Palatine, ILSkills
- Microsoft Office Suite
- Office 365
- PowerPoint
- Outlook
- Word
- Excel
- WebEx
- Teams
- Calendar management
- Scheduling appointments
- Meeting planning
Personal Information
Title: SENIOR EXECUTIVE ASSISTANT
Timeline
Executive Support Specialist (Executive Assistant)
HUSCH BLACKWELL, LLP
03.2022 - Current
C-Suite Executive Assistant
CHRISTIAN HORIZONS
11.2021 - 03.2022
C-Suite Executive Assistant - Automation Solutions (VP of Human Resources)
EMERSON
07.2017 - 10.2021
C-Suite Executive Assistant
SAVE-A-LOT FOOD STORES CORPORATE HEADQUARTERS
01.2016 - 01.2017
C-Suite Executive Assistant
SUNEDISON SEMICONDUCTOR
01.2014 - 01.2016
CEO Executive Assistant
RT MANAGEMENT SERVICES LLC
01.2010 - 01.2014
C-Suite Executive Assistant
QINETIQ NORTH AMERICA (Westar Aerospace & Defense)
01.2004 - 01.2010
Associate of Arts degree - English
William Rainey Harper College
Bachelor of Arts degree - Communications, Broadcast Television
Columbia College
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