Susan M. Gillis
Stedman,NC
Summary
Seasoned Criminal Justice Instructor offering 25 years of experience in educational leadership positions. Focused on building and enhancing relationships, meeting service needs and maintaining smooth administration of all department operations. Desire growth-oriented position as a peer support specialist.
Overview
36
36
years of professional experience
Work History
Instructor/Coordinator I
North Carolina Justice Academy
05.2010 - Current
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
- Selected and assigned instructors to conduct training seminars
- Supervised and coordinated activities for Telecommunicator, Detention and Law Enforcement training during annual training seminars
- Serve as Telecommunicator School Director for North Carolina Department of Justice
- Promoted positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Increased student participation via engaging lectures and assignments.
Telecommunicator
Fayetteville Police Department
07.2007 - 05.2010
- Receive emergency 911 and non-emergency calls from public requesting police, emergency medical or fire service including hearing impaired calls (TDD); determine nature and location of emergency, prioritize and relay information to Public Safety Dispatchers by entering information into computer-aided dispatch system
- Demonstrated ability to: Operate city's computer-aided dispatch and E-911 systems
- Distinguish between emergency and non-emergency calls and assign appropriate codes
- Operate a variety of communications and telecommunications equipment
- Effectively communicate with elicit useful information from upset and irate citizens
- Type accurately at speed necessary for successful job performance
- Understand and follow oral and written instructions
- Work various shifts as assigned; work irregular hours including weekends, holidays and extended hours in emergency or other situations influenced by workload or staffing difficulties
- Communicate clearly and concisely, both orally and in writing
- Establish and maintain cooperative working relationships with those contacted in course of work
- Maintain physical condition appropriate to performance of assigned duties and responsibilities which may include: working under extreme stress and pressure, typing at high rates of speed for extended periods of time, operating specialized communications equipment.
Telecommunicator/Training Officer
Cumberland County Sheriffs' Office
09.1988 - 09.2006
- Receive emergency 911 and non-emergency calls from public requesting police, emergency medical or fire service including hearing impaired calls (TDD); determine nature and location of emergency, prioritize and relay information to Public Safety Dispatchers by entering information into computer-aided dispatch system
- Demonstrated ability to: Operate county's computer-aided dispatch and E-911 systems
- Distinguish between emergency and non-emergency calls and assign appropriate codes
- Operate variety of communications and telecommunications equipment
- Effectively communicate with elicit useful information from upset and irate citizens
- Type accurately at speed necessary for successful job performance
- Understand and follow oral and written instructions
- Work various shifts as assigned; work irregular hours including weekends, holidays and extended hours in emergency or other situations influenced by workload or staffing difficulties
- Communicate clearly and concisely, both orally and in writing
- Establish and maintain cooperative working relationships with those contacted in course of work
- Maintain physical condition appropriate to performance of assigned duties and responsibilities which may include: working under extreme stress and pressure, typing at high rates of speed, sitting for extended periods of time, operating specialized communications equipment.
Education
Not completed - Criminal Justice
Mount Olive University
Mount Olive, NCSkills
- Twenty-five years experience as Certified NC Criminal Justice Training and Standards Instructor
- Curriculum development and assessment
- Intuitive people management skills
- Proficient in creating and maintaining schedules
- Creative instruction styles and techniques
- Lesson Planning
- Classroom Management
- Learning Management Systems
- Public Speaking
- Group and individual instruction
- Collaborative Team Player
- Continuous professional development
- Public Speaking
- Group and individual instruction
- Collaborative Team Player
- Continuous professional development
Accomplishments
- Collaborated with a team of six in the development of Weathering the Storm training curriculum.
- Over the last thirty-six years, I have developed and maintained effective working relationships with local and state governments, including police departments, 911 centers, and individual sheriffs' offices.
- Since 2016, I have spent considerable time volunteering with the NC Law Enforcement Assistance Program (NCLEAP). NCLEAP is a non-profit that, through peer support, offers peer-driven assistance to first responders dealing with critical incident stress, trauma, and other life challenges. I have been a part of many NCLEAP Teams that have traveled from Murphy to Manteo to conduct critical incident stress debriefings for line-of-duty deaths (LODD), officer-involved shootings, child sexual assaults, child deaths, responder suicides, riots, and other trauma-inducing events.
- Since 2016, I have had the privilege of serving as a peer for NCLEAP during the Post Critical Incident Stress Seminars (PCIS) and leading small group sessions for law enforcement, telecommunicators, and detention officers dealing with various types of trauma and loss.
- I have worked closely with the North Carolina Responder Assistance Initiative (NCRAI) to provide referrals and serve to build a bridge between first responders and culturally confident clinicians.
- Within my agency, I have developed a Critical Incident Stress Management (CISM) course, which is a requirement of the NC Justice Academy's Leadership Certificate Program. I have traveled to many agencies and community colleges to provide this training upon request.
Affiliations
- North Carolina Law Enforcement Assistance Program
Timeline
Instructor/Coordinator I
North Carolina Justice Academy
05.2010 - Current
Telecommunicator
Fayetteville Police Department
07.2007 - 05.2010
Telecommunicator/Training Officer
Cumberland County Sheriffs' Office
09.1988 - 09.2006
Not completed - Criminal Justice
Mount Olive University
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