Susan M. Griffin
Milford,CT
Summary
Professional receptionist with strong focus on team collaboration and achieving results. Skilled in managing front desk operations, coordinating schedules, and providing exceptional customer service. Adaptable to changing needs and reliable for consistent performance. Known for strong communication, organizational skills, and positive, approachable demeanor.
Overview
30
30
years of professional experience
Work History
Lead Front Desk Receptionist
Veterinary Hospital
04.2011 - 01.2025
- Streamlined check-in and check-out processes for improved client experience and increased staff efficiency.
- Maintained accurate records of client information, scheduled appointments, billing and payments, and maintaining clent files, filling prescriptions, heavy phone contact plus general office responsibilities.
Lead Front Desk Receptionist
Chiropractic Office
08.2008 - 10.2010
- Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Assisted in the development of promotional strategies for special offers and packages aimed at increasing overall client recruitment during slower periods throughout the year.
Sale Associate
Villa Gourmet
06.2007 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Macy - Perfume Specialist
Donna Karen
12.2006 - 05.2007
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Group Section Manager
Clinque
01.1995 - 12.2000
- Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
- Monitored [Type] production schedules and made adjustments to achieve compliance with preset timelines.
- Boosted revenue generation capabilities by identifying untapped market opportunities and successfully penetrating them with targeted marketing efforts.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Championed innovation by encouraging creative problem-solving approaches among team members in pursuit of business excellence.
- Collaborated with Women's groups to host and demonstrate cosmetic applications with active participation of attendees.
Education
High School Diploma -
West Haven High School
West Haven, CTBusiness
South Central Community College (Gateway)
New Haven, CTStaff Sargent - Admin
United States Air Force
TexasSkills
- Problem-solving skills
- Client communication
- Phone etiquette
- Office management
- Staff management
- Sensitive information handling
- Conflict management
Timeline
Lead Front Desk Receptionist
Veterinary Hospital
04.2011 - 01.2025
Lead Front Desk Receptionist
Chiropractic Office
08.2008 - 10.2010
Sale Associate
Villa Gourmet
06.2007 - 07.2008
Macy - Perfume Specialist
Donna Karen
12.2006 - 05.2007
Group Section Manager
Clinque
01.1995 - 12.2000
High School Diploma -
West Haven High School
Business
South Central Community College (Gateway)
Staff Sargent - Admin
United States Air Force
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