Summary
Work History
Education
Work Availability
Skills
Quote
Timeline
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SUSAN M. KONZEN

SUSAN M. KONZEN

Looking for an opportunity within the healthcare field.
Billings,Montana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Instructional Paraprofessional

Billings Public Schools
08.2020 - 10.2020
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Provided support during classes, group lessons and classroom activities.
  • Provided support to help students with special needs learn and grow.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues

Customer Service & Sales

Diversified Transfer & Storage
Billings, MT
10.2019 - 07.2020
  • Resolve customer complaints via phone and email.
  • Order entry.
  • Daily reports updated and sent to clients so they can keep track of their freight.
  • Cancel and/or modify orders.
  • Work closely with dispatch department to make sure freight is being picked up and delivered on time.
  • Inform clients of any changes in shipping of their freight.
  • Develop strong relationships with clients.
  • Secure more freight from clients.
  • Quote shipping costs to clients.
  • Created value for Diversified Transfer & Storage by providing high level of customer support.

Rehabilitation Technician

Beartooth Industries
Red Lodge, MT
01.2018 - 10.2019
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
  • Helped develop, implement and optimize patient treatment plans and goals.
  • Transported patients to and from treatment areas using wheelchairs and assistive devices.
  • Recorded and maintained patients' attendance in client records.
  • Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
  • Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Office Assistant and Shop Assistant

Historic Treasures LLC
Bridger, MT
03.2018 - 09.2018
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Drafted common document templates for use by executives and employees.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Verified accuracy of business records by consistently updating customer information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Administrative Assistant/Caregiver

Heartland Assisted Living
Roberts, MT
11.2017 - 03.2018
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept patients mentally alert by entertaining, conversing and reading aloud.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.

Office Manager- Co-Owner

SMK Construction Consultants
Seabrook, TX.
01.2007 - 08.2017
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Maintained up-to-date administrative records to monitor operational conditions.

Caregiver

Raymond Harris
Seabrook, TX.
11.2006 - 11.2012
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Paraprofessional, Secretary

Clear Creek Independent School District
Friendswood, TX.
08.2009 - 12.2009
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Answered multi-line phone system and greeted callers enthusiastically.

Clerk III

Illinois Department of Transportation
Schaumburg, IL
07.1986 - 09.1990
  • Calculated payroll for over 1,500 employees.
  • Filed, sorted, and maintained employee records.

Education

Bachelor of Science - Business Administration/ Healthcare Management

Western Governors University
Salt Lake City, UT
01.2021 - Current

Work Keys Test -

Billings Public School District
Billings, MT
08.2020 - 08.2020

Support Tier 1 Assisted Living Administrator Level One Certification -

Online
02.2018 - 02.2018

Surgical Technology Certification -

Elgin Community College
Elgin, IL
08.1998 - 01.2000

High School Diploma -

Schaumburg High School
Schaumburg, IL
08.1982 - 06.1986

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Customer Relations

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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Bachelor of Science - Business Administration/ Healthcare Management

Western Governors University
01.2021 - Current

Work Keys Test -

Billings Public School District
08.2020 - 08.2020

Instructional Paraprofessional

Billings Public Schools
08.2020 - 10.2020

Customer Service & Sales

Diversified Transfer & Storage
10.2019 - 07.2020

Office Assistant and Shop Assistant

Historic Treasures LLC
03.2018 - 09.2018

Support Tier 1 Assisted Living Administrator Level One Certification -

Online
02.2018 - 02.2018

Rehabilitation Technician

Beartooth Industries
01.2018 - 10.2019

Administrative Assistant/Caregiver

Heartland Assisted Living
11.2017 - 03.2018

Paraprofessional, Secretary

Clear Creek Independent School District
08.2009 - 12.2009

Office Manager- Co-Owner

SMK Construction Consultants
01.2007 - 08.2017

Caregiver

Raymond Harris
11.2006 - 11.2012

Surgical Technology Certification -

Elgin Community College
08.1998 - 01.2000

Clerk III

Illinois Department of Transportation
07.1986 - 09.1990

High School Diploma -

Schaumburg High School
08.1982 - 06.1986

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SUSAN M. KONZENLooking for an opportunity within the healthcare field.