Summary
Work History
Education
Work Availability
Skills
Quote
Timeline
Generic
SUSAN M. KONZEN

SUSAN M. KONZEN

Looking for an opportunity within the healthcare field.
Billings,Montana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Instructional Paraprofessional

Billings Public Schools
08.2020 - 10.2020
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Provided support during classes, group lessons and classroom activities.
  • Provided support to help students with special needs learn and grow.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues

Customer Service & Sales

Diversified Transfer & Storage
Billings, MT
10.2019 - 07.2020
  • Resolve customer complaints via phone and email.
  • Order entry.
  • Daily reports updated and sent to clients so they can keep track of their freight.
  • Cancel and/or modify orders.
  • Work closely with dispatch department to make sure freight is being picked up and delivered on time.
  • Inform clients of any changes in shipping of their freight.
  • Develop strong relationships with clients.
  • Secure more freight from clients.
  • Quote shipping costs to clients.
  • Created value for Diversified Transfer & Storage by providing high level of customer support.

Rehabilitation Technician

Beartooth Industries
Red Lodge, MT
01.2018 - 10.2019
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
  • Helped develop, implement and optimize patient treatment plans and goals.
  • Transported patients to and from treatment areas using wheelchairs and assistive devices.
  • Recorded and maintained patients' attendance in client records.
  • Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
  • Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Office Assistant and Shop Assistant

Historic Treasures LLC
Bridger, MT
03.2018 - 09.2018
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Drafted common document templates for use by executives and employees.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Verified accuracy of business records by consistently updating customer information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Administrative Assistant/Caregiver

Heartland Assisted Living
Roberts, MT
11.2017 - 03.2018
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept patients mentally alert by entertaining, conversing and reading aloud.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.

Office Manager- Co-Owner

SMK Construction Consultants
Seabrook, TX.
01.2007 - 08.2017
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Maintained up-to-date administrative records to monitor operational conditions.

Caregiver

Raymond Harris
Seabrook, TX.
11.2006 - 11.2012
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Paraprofessional, Secretary

Clear Creek Independent School District
Friendswood, TX.
08.2009 - 12.2009
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Answered multi-line phone system and greeted callers enthusiastically.

Clerk III

Illinois Department of Transportation
Schaumburg, IL
07.1986 - 09.1990
  • Calculated payroll for over 1,500 employees.
  • Filed, sorted, and maintained employee records.

Education

Bachelor of Science - Business Administration/ Healthcare Management

Western Governors University
Salt Lake City, UT
01.2021 - Current

Work Keys Test -

Billings Public School District
Billings, MT
08.2020 - 08.2020

Support Tier 1 Assisted Living Administrator Level One Certification -

Online
02.2018 - 02.2018

Surgical Technology Certification -

Elgin Community College
Elgin, IL
08.1998 - 01.2000

High School Diploma -

Schaumburg High School
Schaumburg, IL
08.1982 - 06.1986

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

    Customer Relations

undefined

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Bachelor of Science - Business Administration/ Healthcare Management

Western Governors University
01.2021 - Current

Work Keys Test -

Billings Public School District
08.2020 - 08.2020

Instructional Paraprofessional

Billings Public Schools
08.2020 - 10.2020

Customer Service & Sales

Diversified Transfer & Storage
10.2019 - 07.2020

Office Assistant and Shop Assistant

Historic Treasures LLC
03.2018 - 09.2018

Support Tier 1 Assisted Living Administrator Level One Certification -

Online
02.2018 - 02.2018

Rehabilitation Technician

Beartooth Industries
01.2018 - 10.2019

Administrative Assistant/Caregiver

Heartland Assisted Living
11.2017 - 03.2018

Paraprofessional, Secretary

Clear Creek Independent School District
08.2009 - 12.2009

Office Manager- Co-Owner

SMK Construction Consultants
01.2007 - 08.2017

Caregiver

Raymond Harris
11.2006 - 11.2012

Surgical Technology Certification -

Elgin Community College
08.1998 - 01.2000

Clerk III

Illinois Department of Transportation
07.1986 - 09.1990

High School Diploma -

Schaumburg High School
08.1982 - 06.1986

Similar Profiles

  • Lindsey BrownLindsey Brown

    English Teacher at Billings Public SchoolsEnglish Teacher at Billings Public Schools

  • Bo BruinsmaBo Bruinsma

    Career Outreach Director at Billings Public SchoolsCareer Outreach Director at Billings Public Schools

  • Amber WestAmber West

    Administrative Assistant at Billings Public SchoolsAdministrative Assistant at Billings Public Schools

  • Amber OlpAmber Olp

    General Duty Assistant at Billings Public SchoolsGeneral Duty Assistant at Billings Public Schools

  • David McAuliffeDavid McAuliffe

    Licensed Tattoo Artist at Owner/Operator Eternal InkLicensed Tattoo Artist at Owner/Operator Eternal Ink

CREATE PROFILE
SUSAN M. KONZENLooking for an opportunity within the healthcare field.