Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan M. Palma

570 Gossamer Wing Way Sebastian

Summary

Influential Associate Real Estate Broker having 29 years of extensive experience in Real estate sales and Property Management. Owned and operated 48 apartments and Primarily sold single family resale and new construction and multi-family properties. Demonstrated history of customer service excellence, business acumen and strategic planning. Applies collaborative approach to leadership, fostering team-oriented environment and driving substantial group sales results. MLS expert savvy to market conditions and customer preferences.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Property Manager/Owner/Landlord

Palma Property Management-Self-employeed
01.2000 - Current
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Licensed Associate Real Estate Broker

Self-employeed
04.1995 - Current
  • Increased property sales by developing and implementing targeted marketing strategies for various types of real estate properties.
  • Negotiated favorable contract terms for clients, securing the best possible purchase prices and conditions.
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing any concerns or inquiries.
  • Streamlined processes for property showings, leading to more efficient scheduling and higher client satisfaction rates.
  • Collaborated with attorneys, mortgage lenders, and title companies to ensure smooth transaction processes from start to finish.
  • Expanded professional network through consistent attendance at industry events and conferences, resulting in valuable referral opportunities.

Education

Real Estate Salesperson License /Associate Broker - Real Estate

Manfred Real Estate Learning Center
Albany, NY
04.1995

Skills

  • Organizational Skills
  • Customer service/Office Administrative support
  • Team leadership
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training, development and Mgt
  • Computer skills, Microsoft Work &Excel
  • Property Management

Timeline

Property Manager/Owner/Landlord

Palma Property Management-Self-employeed
01.2000 - Current

Licensed Associate Real Estate Broker

Self-employeed
04.1995 - Current

Real Estate Salesperson License /Associate Broker - Real Estate

Manfred Real Estate Learning Center

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Susan M. Palma