Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SUSAN M. WEBER

Riverbank,CA

Summary

I recently retired from a 36 year career in grocery retail with Safeway. In that time I held many different positions, gaining knowledge in several aspects of the business. I started as a Courtesy Clerk (bagger), then worked up to checker within a year. After graduating high school I was given the opportunity to become full time and join the night stocking crew. Over the next several years I learned how to write the order for the entire store and manage a crew of 5 to 10 people. I moved to another store to help out their night stocking crew that was struggling. Seeing my potential, shortly after that I was put in charge of the frozen food department. I was responsible for writing the order, stocking the department, keeping the backstock organized and down to a minimum. I held this position for 10 years before deciding to move to Inventory Control Clerk (ICC). I held the ICC position for 12+ years. I was a District trainer for ICC's for 3 of those years. I finally decided I needed a change, so for the remainder of my time I moved to Front End/Customer Service. I retired on June 30, 2021 with a great sense of accomplishment. If I wasn't commuting over 100 miles a day, I would probably still be there.

Overview

39
39
years of professional experience

Work History

Processor

Amazon
11.2021 - Current
  • Supported team members in their tasks, contributing to overall team success.
  • Entered data into computer tracking system.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Enhanced team collaboration, sharing best practices for efficient processing techniques.

Customer Service

Safeway Stores Northern California
05.2019 - 06.2021
  • In this position I solved customer problems, worked the Customer Service counter as well as over saw check stand operations.
  • I retired from this store after a 36 year career in grocery retail. Mainly due to my commute of over 100 miles a day.

Inventory Control Manager

Safeway Stores NORCAL
03.2007 - 05.2019
  • I had many responsibilities.
  • I received all loads from both our warehouse and outside vendors.
  • Managed the back room inventory.
  • Completed all paperwork related to receiving position. I paid invoices, calculated weekly inventory levels as well as bi-annual store inventory.
  • Planned and built displays according to our ad planner.
  • I was responsible for keeping all departments up to date on corporate training programs.
  • Responsible for communicating environmental safety policies to all departments.
  • I completed numerous training modules. To name just a few: Code of Business Conduct, Privacy Awareness, Anti Bullying, Sexual Harrassment in the Work Place, HIPPA Rules and Regulations, Anti Money Laundering (in regard to Money Orders).

Night Crew/Store Order Writer

Safeway Stores Norcal
07.1997 - 03.2007
  • When I first started on the night stocking crew, I helped break down the load, and work it to the shelf
  • Gradually I learned to write the grocery order for the store.

Frozen Food Manager

Safeway Stores NORCAL
07.1990 - 03.1997
  • I was solely responsible for the Frozen Food department
  • I wrote the order, stocked the department and maintained a clean, organized backstock freezer.

Checker/ PIC (person in Charge)

Safeway Stores NORCAL
08.1986 - 11.1990
  • When I became a checker, I was working mid shift (swing 3-Midnight)
  • I was responsible for making sure key areas of store were well stocked before closing.
  • I helped the booth clerk verify cash deposits after pulling register tills.
  • Communicated any messages from management to our night stocking crew.

Courtesy Clerk

Safeway Stores NORCAL
07.1985 - 08.1986
  • I bagged groceries, collected carts, assisted customers to their vehicle, swept the entire store and punched a sweep log.
  • Put away any out of place items from the current business day.

Education

High School Diploma -

Moreau Catholic High School
Hayward, CA
06.1986

Skills

  • Work well in a high pressure environment
  • Well-organized and efficient
  • Trained in all areas of retail inventory
  • Self-starting, goal-oriented strategist with confidence
  • Perseverance and vision promote success
  • Skilled at encouraging others and developing rapport
  • Organized and efficient
  • Friendly - can get along well with others
  • Extensive experience in multi tasking
  • Extensive customer service experience
  • Excellent communication skills
  • Effective interaction with supervisors and upper management
  • Dependable - can work without supervision
  • Demonstrated effective leadership skills
  • Demonstrated accuracy, attention to detail and ability to work well In team environment
  • Computer literate - can quickly learn new software
  • Incident Reporting
  • Data Entry
  • Warehouse Oversight
  • Equipment Maintenance
  • Shipment Tracking
  • Inventory Management
  • Equipment Inspection
  • Hazardous Material Storage
  • Vendor Management
  • Documentation
  • Warehouse Safety
  • Billing Systems
  • Listening and speaking to others with a calm, courteous demeanor
  • Decision-Making
  • Work Planning and Prioritization
  • Loading and Unloading
  • Customer Service
  • Inventory Audits
  • Capable of handling multiple projects concurrently
  • Able to follow directions
  • 10 key skills
  • Basic bookkeeping skills
  • Supervised groups of 15-20 associates
  • Great problem solver
  • Quality Control
  • Safety Management
  • Shipping and Receiving
  • Shrinkage Control
  • Inventory Reconciliation
  • Order Management
  • Order Fulfillment
  • Improvements Recommendations
  • Warehouse Organization
  • Customer Relationship Management
  • Critical Thinking
  • Distribution and Warehousing
  • Database Documentation
  • Maintenance and Repair Orders
  • Equipment Inspections

References

Available upon request

Timeline

Processor

Amazon
11.2021 - Current

Customer Service

Safeway Stores Northern California
05.2019 - 06.2021

Inventory Control Manager

Safeway Stores NORCAL
03.2007 - 05.2019

Night Crew/Store Order Writer

Safeway Stores Norcal
07.1997 - 03.2007

Frozen Food Manager

Safeway Stores NORCAL
07.1990 - 03.1997

Checker/ PIC (person in Charge)

Safeway Stores NORCAL
08.1986 - 11.1990

Courtesy Clerk

Safeway Stores NORCAL
07.1985 - 08.1986

High School Diploma -

Moreau Catholic High School
SUSAN M. WEBER