Summary
Overview
Work History
Skills
Education
Timeline
GeneralManager

Susan Machell Freeman

Oak Grove,LA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Determined Job Title with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Strategic Manager with experience leading and overseeing Type and Type business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.

Talented professional with expert sales and Skill talents. Composed persona known for having excellent drive. Insightful Job Title with Number years of customer service experience.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

General Manager

McDonalds/Gilley Enterprises
Oak Grove, LA
08.2014 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Social Worker

Shady Lake Nursing Home
Lake Providence, LA
07.2013 - 08.2014
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.

Shift Manager

McDonald's/Gilley Enterprises
Oak Grove, LA
11.2011 - 07.2013
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Skills

  • Management Training
  • Performance Monitoring and Evaluation
  • Focus and Follow-Through
  • Administrative Management
  • Records Organization and Management
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Sales Tracking
  • Problem Anticipation and Resolution
  • Profit and Loss Control
  • Supervision and Training
  • Financial Statement Review

Education

GED -

Greenwood Higher Education
Greenwood Ms
1989 - 1991

Timeline

General Manager

McDonalds/Gilley Enterprises
08.2014 - Current

Social Worker

Shady Lake Nursing Home
07.2013 - 08.2014

Shift Manager

McDonald's/Gilley Enterprises
11.2011 - 07.2013

GED -

Greenwood Higher Education
1989 - 1991
Susan Machell Freeman