Susan Magargle Johnson
Willow Grove,PA
Summary
Resourceful, accomplished, and enthusiastic professional who strives to achieve a high standard in ensuring harmony within a work environment. Sociable personality and competent, with an extensive background in the Education and Financial Services industries. Team player with excellent interpersonal skills able to build and maintain relationships.
Overview
23
23
years of professional experience
Work History
LeadFinancialAdvocate-Oncology
JeffersonHealth
WillowGrove, PA
03.2021 - 06.2021
- Met with patients and communicatedinsurance benefitsand pstient responsibilityto develop appropriate plan to assist the patient
- Assisted in completing all patient assistance programs, drug copay programs, and drug copay foundation applications
- Submitted claims to patient assistance programs
- Priortized and executed tasks in a high pressure environment
Financial Counselor
Brooke Glen Behavioral Hospital
Fort Washington, PA
03.2016 - 03.2021
- Meet with patients/families to educate them on their patient responsibility, breaking down each component of their balance, which results in their clear understanding of their responsibility
- Effectively communicate payment options, while listening to and reading patient's reactions, which results in a less stressed and anxious patient
- Primary person responsible for facilitating Medical Assistance applications, walking patients and families through the process, assisting where needed
- Communicate accurately and clearly with social workers, physicians, and treatment team members on patient care as it relates to their patient responsibility
- Attend morning hospital meetings in Business Office Director's absence and report the hospital census and any other business office issues
- Selected to be a member of Service Excellence Committee
- Nominated and chosen for Starfish award within first 6 months of employment
- Build and maintain relationships with patients and families by demonstrating empathy, providing exceptional service and actionable information appropriate to each situation
- Maintain regular and predictable attendance
- Perform special projects and/or assignments as directed by management
- Perform program related data entry with minimal errors
- Verify insurance benefits for all patient admissions
- Secured payments by following up with customers which disregarded promise to pay
Special Education Assistant/Paraprofessional- Emotional Support
Hatboro-Horsham School District
Horsham, PA
08.2013 - 03.2016
- Observe students to provide teachers with feedback regarding potential learning blocks and opportunities for support
- Communicate effectively with educators and administrators from various grade levels
- Support students in developing strategies for individual needs and classroom group dynamics
- Encourage students to persevere with challenging tasks
- Establish and maintain positive relationships with students, teachers, and school administrators
- Teach students to exercise problem solving techniques
- Encourage students to be understanding and respectful
- Modify strategies according to the students' IEPs
- Provide progress monitoring and data collection for IEP goals
- Supply one-on-one attention and instruction to each student
- Practice Restorative Practices with all students for conflict resolution
- Supportmastery of Common Core Standards through guided practice and re-teaching of skills when necessary
Co-Secretary and Co-President
Thomas Fitzwater PTO
Dresher, PA
08.2010 - 08.2013
- Liaison to committee chairs
- Responsible for recording minutes PTO meetings
- Responsible for hospitality at meetings
- Assembled and dispersed opening day packets
- Assisted in preparing meeting agendas
- Coordinated Community Nights at local restaurants for fundraising efforts
Per Diem Substitute
The School District of Upper Dublin
Ft. Washington, PA
03.2012 - 06.2013
- Instructed core subjects to all elementary grade levels in various schools in the Upper Dublin School District. Adhered to school standards and teachers' guidelines and expectations
- Created and integrated lesson plans at last minute notice and successfully picked up where the teacher left off; executing a seamless transition
- Frequently subbed in areas outside of my certification area. Praised for my ability to jump in and keep the students actively participating
- Implemented differentiation in the classroom to accommodate all students learning styles
- Enhanced lessons using Smart Board technology and computers.
Cheerleading Coach
The School District of Upper Dublin
Dresher, PA
08.2012 - 11.2012
- Paid individual attention to every squad member and pointed out strengths and weaknesses.
- Encouraged girls to maintain solid grades in order for them to stay on the squad.
- Evaluated and judged tryouts.
Finance Officer
JPMorgan Chase
Woodcliff Lake, NJ
10.2003 - 02.2009
- Member of the pricing group; responsible for efficiently producing the daily pricing package for production and pipeline loans
- Managed daily and monthly reporting, resulting in accurate management of pricing and volume expectations
Systems Analyst
JPMorgan Chase
Fort Wasington, PA
04.1999 - 10.2003
- Selected for special assignment as Sales Authority to become an expert on comprehensive workings of AIMS system from inception to roll out of database to pilot teams
- Responsible for the design, function, and improvement of the Advanced Intelligent Mortgage System (AIMS)
- Initiated and implemented a detailed messaging system to provide more complete sales support information allowing faster closing of deals and better utilization of sales tools
- Delivered training support to sales teams on east and west coast
- Acted as liaison and communication channel for management, sales teams, loan officers, and all departments on issues relating to the effective use of AIMS, resulting in better understanding of system use overall
Loan Officer
JPMorgan Chase
Woodcliff Lake, NJ
12.1997 - 03.1999
- Consistently exceeded monthly sales goals
- Educated and coached new hires in policies and procedures of sales team, which reduced the learning curve and allowed the team to maintain a steady sales production while increasing efficiency, accuracy, quality, and productivity
- Commended for my excellent customer service and remarkable ability to establish and maintain customer relationships, thus increasing customer retention and new loans
- Provided expert financial advice on mortgages
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Gathered required information from customers for settlement reviews and followed up on management determined results
Education
Bachelor of Arts - Early Childhood Education
Clemson University
Clemson, SC1994
Elementary Education Certificate - Elementary Education
Gwynedd Mercy College
Gwynedd Valley, PA Skills
- Microsoft Office proficiency
- Self-directed
- Time management
- Data collection and management
- Strong problem solver
- Teacher/facilitator
- Dedicated team player
- Critical thinker
- Flexible and adaptive
- Dependable
- Teamwork
- Secretarial Skills
- Meticulous attention to detail
- Professional and mature
- Typing speed: 60 WPM
- Quick learner and capable of taking on new tasks
- Trustworthy
- Resourceful
- Strong interpersonal skills
- Proofreading
- Decisive
- Calm under pressure
- Punctual
- Problem Solving
Timeline
LeadFinancialAdvocate-Oncology
JeffersonHealth
03.2021 - 06.2021
Financial Counselor
Brooke Glen Behavioral Hospital
03.2016 - 03.2021
Special Education Assistant/Paraprofessional- Emotional Support
Hatboro-Horsham School District
08.2013 - 03.2016
Cheerleading Coach
The School District of Upper Dublin
08.2012 - 11.2012
Per Diem Substitute
The School District of Upper Dublin
03.2012 - 06.2013
Co-Secretary and Co-President
Thomas Fitzwater PTO
08.2010 - 08.2013
Finance Officer
JPMorgan Chase
10.2003 - 02.2009
Systems Analyst
JPMorgan Chase
04.1999 - 10.2003
Loan Officer
JPMorgan Chase
12.1997 - 03.1999
Bachelor of Arts - Early Childhood Education
Clemson University
Elementary Education Certificate - Elementary Education
Gwynedd Mercy College
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