Susan Michelle Huffman Robbins
Louisville,KY
Summary
Compassionate and service-oriented facilitator and mental health advocate with extensive experience in chemical dependency counseling. Passionately serving clients facing serious disruptions or dysfunction to life and helping build coping skills and support systems. Culturally sensitive proven to quickly develop trust and rapport with patients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Group Facilitator
Landmark Recovery
05.2024 - Current
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Implemented CBT, DBT, and other therapeutic interventions to educate and encourage patient growth.
Group Facilitator
Louisville Addiction Center
05.2024 - Current
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Developed tailored strategies for diverse groups, resulting in improved overall performance and goal achievement.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
- Coordinated logistical aspects of group sessions including scheduling, materials preparation, and follow-up communications with participants.
- Advanced leadership skills among participants by offering opportunities for co-facilitation or peer-led activities during group sessions.
- Utilized various assessment tools to measure group effectiveness and identify areas for improvement or intervention as needed.
Patient Engagement Specialist
Praxis by Landmark Recovery
03.2023 - Current
- Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocols, and involve other clinical staff as necessary
- Facilitate creative non-therapy groups and lead patients towards engagement and building community
- Monitor patient movement and maintain presence in 'courtyard' area; monitor meals in the meal room, common room, and perform individual room checks per policy
- Specialize in one-on-one patient engagement and retention tactics
- Perform some daily facility cleaning duties
- Work as a highly dependable, independent member of the treatment team in collaboration with all levels of the organization
- Demonstrate our values and mission statement and meets 'The Bar'.
Patient Service Representative
University of Louisville School of Dentistry
07.2022 - 01.2023
- Checked patients in at dental clinic, using insurance eligibility software, confirming demographic information, and inspecting chart to verify all legal consents had been signed
- Obtained insurance verification for specific dental procedure codes
- Checked insurance benefits to advise patient financially for services rendered or to be rendered for informed care
- Advised patients of balances due, totals required as deposit, and collected the payments via cash and/or electronically through our Clover ACH system
- Scheduled and rescheduled patients according to clinic by specific procedures accordingly
- Communicated closely with students and their team leaders to meet their academic requirements
- Checked clinic voicemails consistently throughout the day to make sure patients were addressed and had access to care.
Education
Bachelor of Arts - Psychology
University of Louisville
Louisville12.2022
Associate of Arts Degree -
Jefferson Community & Technical College
01.2019
High School Diploma -
Presentation Academy
Louisville05.2003
Skills
- Customer Relations and Communication
- Meeting Facilitation
- Microsoft Office Suite
- Safety Compliance
- Government Regulations
- Supervisory Experience
- Risk/Loss Mitigation
- Multi-Tasker
- Strong Verbal/Written Communication Skills
- Organized
- Service Oriented
- Strong Attention to Detail and Organization
- Coordinating with Other Networks/Departments Internally and Externally
- HIPPA Knowledgeable and Compliant
- Scheduling
- Verbal and written communication
- Interpersonal and written communication
- Advocacy
Certification
Basic Life Support (BLS) for Healthcare Providers, American Heart Association, 2024
Accomplishments
Nominated and selected for "Adult Learner of The Year" by TRIO Student Services, May 2022.
Timeline
Group Facilitator
Landmark Recovery
05.2024 - Current
Group Facilitator
Louisville Addiction Center
05.2024 - Current
Patient Engagement Specialist
Praxis by Landmark Recovery
03.2023 - Current
Patient Service Representative
University of Louisville School of Dentistry
07.2022 - 01.2023
Bachelor of Arts - Psychology
University of Louisville
Associate of Arts Degree -
Jefferson Community & Technical College
High School Diploma -
Presentation Academy
Basic Life Support (BLS) for Healthcare Providers, American Heart Association, 2024
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