Susann Fritsch
Mequon,WI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
IKEA
03.2018 - 03.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Metro Market
06.2008 - 02.2018
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
On-Site Property Manager
Becker Property Services, LLC
04.2008 - Current
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Kept properties in compliance with local, state and federal regulations.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Education
High School Diploma -
Port Washington High School
Port Washington, WI06.1971
Skills
- Retail Sales Customer Service
- Sales Expertise
- Staff Training
- Business Development Understanding
- Credit Card Payment Processing
- Customer Relations
- Strong Analytical and Problem-Solving Skills
- System Implementation
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Order and Refund Processing
- Tenant Relations
- Property Showing
- Bid Proposals
- Tenant Eligibility Determination
- Construction Project Oversight
- Grounds and Facility Inspection
- Tenant and Owner Liaising
- Oversee Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a sacredness in tears. They are not the mark of weakness, but of power. They speak more eloquently than ten thousand tongues. They are the messengers of overwhelming grief, of deep contrition, and of unspeakable love.
Washington Irving
Timeline
CUSTOMER SERVICE REPRESENTATIVE
IKEA
03.2018 - 03.2023
Customer Service Representative
Metro Market
06.2008 - 02.2018
On-Site Property Manager
Becker Property Services, LLC
04.2008 - Current
High School Diploma -
Port Washington High School
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