Susan N German
Midland City,AL
Summary
Adept at streamlining operations, I enhanced front desk efficiency at Rams Hotels, showcasing exceptional organization and communication skills. My proactive approach in managing customer inquiries and complaints significantly improved client satisfaction. Expert in data entry and maintaining confidentiality, my contributions supported office productivity and fostered a welcoming environment for visitors.
Overview
1
1
year of professional experience
Work History
Receptionist
Rams Hotels
02.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled assignments independently with good judgement and critical thinking skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma - General Studies
Kampala Royal College,uganda
Kampala 01.2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- File management
- Office administration
- Mail handling
- Calendar management
- Office management
Timeline
Receptionist
Rams Hotels
02.2024 - 12.2024
High School Diploma - General Studies
Kampala Royal College,uganda
Similar Profiles
Yamile Curbelo PascualYamile Curbelo Pascual
General Laborer at RamsGeneral Laborer at Rams
Connor L. WhiteConnor L. White
Coaching Assistant at RAMS Baseball ClubCoaching Assistant at RAMS Baseball Club
MARIA PierceMARIA Pierce
Account Executive at RAMS Skilled TradesAccount Executive at RAMS Skilled Trades
Rebecca DerrahRebecca Derrah
Sonographer at EstrogenicASonographer at EstrogenicA
Juliette HollandJuliette Holland
Teacher, Kindergarten and First Grade at Cottonwood Elementary School - Houston County SchoolsTeacher, Kindergarten and First Grade at Cottonwood Elementary School - Houston County Schools