SUSANN GOODSON
LEE’S SUMMIT,MO
Summary
Having advanced KSA=KNowledge, Skills & Abilities to manage the support of clinics come from experience as a MSA, Medical Support Assistance then promoted to AMSA, Advanced Medical Support Assistance for 9 yrs. & now over 2 years as MAA, Medical Admin Assistant with KCVAMC. Knowledge of ICB web to verify insurance name, to scan cards & update along with so much more. Computer Skills of various programs in VISTA, CPRS, HIMS, Right faxes, TMS, EXCEL, WORD, VIS, Secure messages & MyHealtheVet. Abilities come in many different ways of being courtesy in person or over the telephone with respect & confidentiality of taking care of a veteran, one at a time, as each one is different. The skills of being a Medical Admin Assist, there are many different hats warn to have clearance as: VIS is to view information about Veterans & Active Service Members, which is done often for the ED dept. to register a “new” patient. Be responsible that all records are handled professionally and scanned into records. Able to ensure compliance with record keeping requirements for all VHA records. Working independently develops self-confidence to utilize records procedures. Have trained co-workers to manage records and how to use the scanning system for a paperless office. Always flexible with daily routines/hours of changes, in this rapidly changing work environment. Serve as internal consultant, building strong relationships with key leaders to define business objectives. Identify incomplete encounters findings and deliver in user-friendly and professional format. Evaluate information coming and going per Federal policies. Highly motivated as being a quick learner and likes a challenge. Have credentials for remote working. Reliable & Honest Please note I have been bonded with MO as a Notary. Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
30
30
years of professional experience
Work History
Medical Administrative Assistant (40hrs +) GS 09.2
KC Veterans Affairs
04.2013 - Current
- Admission of Duty (AOD) position is to exercise the authority and responsibilities of the VAMC Director’s official medical matters of patients care during the tour of duty, consisting of the following:
- Demonstrate knowledge of logistics procedures, regulations, contracting processes with Federal and agency policies to provide recommendations
- Admitting patients into the hospital from the ER, Liberty building, Surgery Post-opt or direct admits to or from other facilities
- Lawful retentions are 96-hour hold that is read to the Veterans of their legal rights
- Keeping track of patients leaving Against Medical Advice (AMA) for the General and Ledger report of bed count to balance with nurse of duty (NOD) daily/nightly reports
- FUNDS: The collection of in-patient’s money is counted out in front of patient and nurse
- Then deposited into the KCVA cashier safe with a signed slip from patient in a sealed envelope
- Patient is given a receipt to collect his/her funds Monday-Friday with agent cashier
- Communicate effectively with the maintenance facility and Nurse of Duty is a huge responsibility of compiling reports by being preparing of incidents that need immediate attention
- Admission of Duty must generate various reports for upper authorities by keeping track of the reason of why this is happening (it could be weather related or a broken toilet) making all required actions are completed efficiently and accurate
- Stay on track EM Resource board and the Emergency Department.
- Board, and the White Board for the beds tracking, to be in Diversion (NO monitoring BEDS) or not to complete the G&L reports
- Answer all calls coming in to assist issues; it’s up to AOD to find the answer of the proper avenue to direct the caller for a solution
- Mentor Training teaches one how to be a good listener to break down a conversation to put into messages/notes to have a quick reply to turnaround.
- After hours AOD becomes the detail clerk, so when someone dies, AOD fills out the necessary paperwork, talks with the family about death benefits and gets the necessary signatures on the paperwork
- AOD makes sure all the inpatient deaths are recorded with the correct time of death, canceling all future appointments, or the ones that have restrictions on their clinics, sending a message to that clinic to inform them to cancel appointment
- AOD works with Saving Sight for them to harvest corneas and run off the necessary health information for them
- AOD helps the doctors with the necessary forms to fill out
- This is a very big job, and AOD are the ones that all jobs fall onto.
- This could also mean trying to track down death certificates or getting a doctor to sign the intent letter
- Patient funds: AOD collects all funds from patients that need to deposit cash into the safe along with filling out the necessary paperwork and drop funds into the safe.
- Courier service: AOD oversees sending discs or other information for emergencies to another hospital by arranging the courier service for a pickup
- EM RESOURCE: We are responsible to keeping up the EM Resource board, updating any information it is asking for; Placing us on diversion and sending the message to notify everyone we are on diversion or off; Doing the monthly diversion report
- AOD is responsible for all issues in the hospital and reporting them and authorizing someone to come in for overtime.
- Problems are taken care of in a timely matter and keeping the ELT group informed of all issues
- AOD accepts deliveries during the off hours and then contact the person the delivery is going to.
- AOD is responsible for paging IT for IT issues and for employees locked out or can’t get in and need a one exemption.
- AOD also works with the VA Police and Psych dept,. for all 96 hour holds
Surgery Support Tech
North Kansas City Hospital
06.2011 - 09.2012
Inside/Outside Sales & Marketing Coordinator
ADESA
01.2005 - 07.2010
Assistant Office Manager
Nationwide Auction Systems
05.2002 - 01.2005
Property/Accounting Clerk
Aquila
06.1999 - 09.2001
Accounting Clerk
WDAF-TV (Fox 4)
10.1994 - 04.1999
Date Entry
U.S. Government Census Bureau
08.1994 - 10.1994
Education
Skills
- Patient Demographics
- Medical Office Management
- Medical Records Management
- File Maintenance
- Data Entry Efficiency
- Professionalism and Discretion
- Medical Office Equipment Usage
- Patient Flow Management
- Patient Scheduling Expertise
- Inter-office communication
- 10-key proficiency
- Phone and Email Etiquette
- Multitasking and Organization
- Positive Attitude
- Problem-Solving
- Computer Skills
- Schedule Management
- Workload Management
Awards & Voluntary services
- Above & Beyond Award, 2022
- Kansas City VA Mobile Food Pantry, 2019 to present
- Employee of Month Award, 2018
- Award Nomination Committee, 2017
- Kansas City Corp Challenge, 2017-present
- COVID vaccine traveling float AMSA, 2021-2022
- KCVA drive thru FLU clinic, 2013 to present
- Volunteer with animal care sitting, 1984 to present
- Veterans Affairs Voices, I am creative and observer to help out.
- Ronald McDonald House for Charities
- WDAF-TV 'Love Fund' volunteer with KC Chiefs Cheerleaders
Timeline
Medical Administrative Assistant (40hrs +) GS 09.2
KC Veterans Affairs
04.2013 - Current
Surgery Support Tech
North Kansas City Hospital
06.2011 - 09.2012
Inside/Outside Sales & Marketing Coordinator
ADESA
01.2005 - 07.2010
Assistant Office Manager
Nationwide Auction Systems
05.2002 - 01.2005
Property/Accounting Clerk
Aquila
06.1999 - 09.2001
Accounting Clerk
WDAF-TV (Fox 4)
10.1994 - 04.1999
Date Entry
U.S. Government Census Bureau
08.1994 - 10.1994
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