Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susann Gwin

Browns Mills

Summary

Dedicated facilities maintenance professional with extensive experience at PTBOE, skilled in cleaning techniques and supply management. Proven ability to enhance operational efficiency and maintain high cleanliness standards. Recognized for effective work planning and quick problem-solving, ensuring safe and comfortable environments for all users. Committed to continuous improvement and team success.

Organized Head Custodian with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Head Custodian

PTBOE
02.2006 - Current
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Checked in and stocked inventory throughout facility.
  • Reported vandalism or other damage to property to supervisor.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Organized daily cleaning schedules for custodial team.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Completed routine floor stripping, sealing, and finishing.
  • Kept building spaces premises clean inside and outside.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Reported damages and hazardous conditions to management for further action.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Night Custodian / Night Foreman

PTBOE
02.2006 - 09.2019
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Checked in and stocked inventory throughout facility.
  • Kept building spaces premises clean inside and outside.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Reported damages and hazardous conditions to management for further action.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Operated buffers and burnishers to clean and polish floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Inspected equipment and tools used for safe operation.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Production Supervisor

Jantek Industries
10.1995 - 01.2006
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.
  • Evaluated existing production processes and identified areas for improvement.
  • Managed team of 14 production associates, overseeing productive production processes and meeting all deadlines.
  • Managed internal operational standards and productivity targets.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Coordinated project workflows for departments.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Cultivated professional working relationships with peers and supervisors.
  • Oversaw loading and unloading of packages in warehouse.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Managed staff hiring, training and supervision.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Field Service Technician

Medford Nursery
09.1993 - 04.1995
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Mowed lawns using self-propelled and riding mowers.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Cut trees and shrubs to shape and maintain landscape.
  • Assisted with irrigation system maintenance and repair.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained gardening tools by replacing blades and fluids.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Maintained efficient irrigation system for outdoor areas.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Prepared soil for planting and sowing.
  • Inspected gardens for pests, weeds and diseases.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Maintenance Technician

State of New Jersey
09.1991 - 09.1993
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Closely monitored campers and campgrounds for behavioral and safety issues, initiating prompt and professional response to problem situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Chopped down trees affected by storms or showing signs of disease.
  • Fed brush and branches into brush chipper, consolidating limbs.
  • Used axes to chop roots or brush into smaller limbs.
  • Checked fluids and lubricants on chippers, trucks and chainsaws, keeping tools operational.

Education

High School Diploma -

Pemberton Township High School
Pemberton, NJ
06-1992

Skills

  • Cleaning techniques
  • Pest control
  • Supply management
  • Work planning
  • Health and safety
  • Waste disposal
  • Plumbing repairs
  • Sanitation procedures
  • Furniture moving
  • General maintenance
  • Groundskeeping
  • Snow removal
  • Facilities maintenance
  • Graffiti removal
  • Window cleaning

Certification

  • Certified Irrigation Specialist Medford Nursery - 1993 - 1995
  • Black Seal License - 2007
  • Asbestos Training certificate 2009
  • Installation of Windows and Doors, Jantek Industries - 1996

Timeline

Head Custodian

PTBOE
02.2006 - Current

Night Custodian / Night Foreman

PTBOE
02.2006 - 09.2019

Production Supervisor

Jantek Industries
10.1995 - 01.2006

Field Service Technician

Medford Nursery
09.1993 - 04.1995

Maintenance Technician

State of New Jersey
09.1991 - 09.1993

High School Diploma -

Pemberton Township High School

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